ADP Shepton Mallet Review

I have been attending this practice for several years now. It is extremely well run and my dentist, Mrs Susan Williams, is pleasant, efficient, painless and her clinical judgement is spot on. I can't see how things could be any better. Obviously I can't speak for the other dentists but I would expect them to be of a similar standard. They take National Health patients, which is more than can be said for many other dental practices and is a big bonus.

Although it was only a phone call from the dentist to discuss treatment needed I was very impressed. The dentist was patient with me as I described my symptoms and took her time in going through the current change in procedure due to the Covid crisis. The call put my worries to rest and gave me enormous confidence in the practice.

My son has had a very bad experience with one of your dentist,he nade a emergency appointment to have a tooth our but dentist wouldnt do it so son was left with raging toothache for 3 days,then had a filling in another tooth which has caused him even more pain for a few more days untill he could get treatment.
Not good at all as never had a problem untill now

I am in my 60's and over the years have had many, many dentists, this dentist has been the worst! Yes, very friendly when you first go, except for one snotty receptionist (beware) who embarrassed me.
I went to have roots taken out where I had lost 3 crowns on the bottom jaw, was a terrible blow as it left me with only my front teeth at the bottom to chew on (which felt loose) with tooth loss on the top, on one side as well. Obviously I couldn't afford to lose any more teeth! The dentist suggested I have a bridge at the top, to fill the loss of two teeth, which meant that it had to be fixed to my eye tooth and the last molar at the back. I also needed to have a denture made so that I could eat on the bottom. NHS work is terrible and they don't care about the look of your teeth anymore and use fillings that are cheap and look nasty, so I opted to go private (cost 2,950 pounds!!) I also asked for my front teeth to be looked at, as I was beginning to get a gap there. Well, I now have two front teeth that make me look like bugs bunny and don't match the colour for my other teeth, I have a new bridge at the top, which doesn't match my teeth and stands out like a sore thumb and a denture for the bottom, which every time I put it in, it makes me retch! He never cleaned my teeth, or polished them after and when I said I hate what he has done as it is not my smile anymore, he completely ignored me and just said that I would have to have veneers put on my own teeth either side, to match the false teeth!!! That's it!!! I would now have to pay another 500 pounds each tooth, to fix the problem he caused as my teeth look SO much worse than before. I am SO depressed about it and the way my teeth look now. I might as well have had them all taken out and total dentures fitted it looks so bad. Even the filling he did on my bottom tooth has come out! I recently went to another (proper private) dentist, and she said that I have bone loss and gum disease, my teeth are loose (no different from when I went to my dentist ) and I have a 6mm hole in my jaw!! She also said that there is NO way she would have put anything in my mouth until the gum disease was sorted! Oh and I have an impacted wisdom tooth which was coming through on the bottom and is giving me pain to this day, he didn't even mention how he could help me with that!! Terrible, Terrible place.

My dentist at Shepton are excellent the reception staff always very helpful and my dentist is fantastic can not praise them highly enough

terrible reception service, not great treatment either, I would seek another dentist. Unprofessional service

I have used this practice for several years and found them to be very efficient and best of all sympathetic to dental needs when you are you a person who doesn't particularly like going. I have found that the dentists there explained procedure as well and the dislike I had a dental surgery as diminished significantly because of this practice.

I had a broken tooth and saw Karim Champsi who I have seen several times before and have learned to trust and have confidence in. He removed the broken tooth, with zero pain and seemingly in double quick time! Brilliant!

My husband was given an appointment as an emergency and we came all the way down from brean sands. There was road closers and it was very hard to find not being from around here and from South Wales we had no idea of the area. We used a satnav but it did not take us directly to the clinic. We phoned and phoned to try and explain our situation and finally got through after 10 minutes which then made us late for the appointment. We explain the situation and then was told we was to late and my husband couldn't be seen. I am disgusted with this service and I would not recommend this dentist to anyone. We was willing to wait aswell as my husband is in agony and now we are cutting our holiday short to go home for my husband to be seen.

The team at Shepton are always very friendly and helpful. They went through a spell with a high turnover of staff but have settled into a period of stability, My wife and I have used the practice since they to it over and have been treated by quite a number of dentists and they all been great. Our current dentist Kirren is a brilliant dentist with the most up to date knowledge and using the latest tec. Visiting the dentist today is a good experience compared with our early life when the dentist used a foot peddled drill and no anesthetiser. We are pleased to be with my dentist.

Friendly and helpful. Good dentistry and only lose a star as you seem to get a new dentist every 12 months or so which means your treatment lacks continuity.

I always find all the staff both helpful and very efficient. Thanks....

I was extremely grateful to both the reception and dental staff for squeezing my elderly mum in today after she had been suffering from toothache for a few days. They went above and beyond all my expectations and I can't thank them enough. One extraction later and mum is now pain free. Excellent service from start to finish.

Brilliant staff only complaint is they close at 5 yet on the page it days 6 so have to take time of to go

I move to this dentist's after very poor treatment from one in another town. I have always had brilliant treatment with this surgery and latterly I have been seeing Karim Champsi who is the best dentist I have ever had. He discusses my treatment with me and listens to my opinion on what I want. He is very gentle and understanding if you are nervous. The reception staff are friendly and professional and do all they can to accommodate your dental needs.

Friendly, professional and understanding reception and dentist

I came here for a one-off emergency appointment via the dental helpline, and it was one of the nicest dental experiences I've had. I was actually seen right on time, the reception staff were friendly, efficient and down to earth, and the dentist was very friendly, positive, gentle and competent alongside his smiling assistant. I actually left feeling optimistic and soothed for a change. Would be happy to sign up to this practice long-term.

I have found them to be good. Both the reception and dentists themselves friendly. I am happy with their service

My experience was all positive.Right from the start the reception staff were
Friendly and helpful.When it came to be treated by Jeff Hunt I found him to be exeptionall helpfull and informative and also the nurse most proficient and friendly.Top marks from me as I've been apprehensive about going to the dentist for many years.Well done all. Thank You.

A troublesome tooth became worse this week. Dentist triaged me over the phone and a cancellation became available today.

Rang the doorbell at 3.56. Let in at 4.00pm. Was let out at 4.11 with aftercare stuff.

Can t fault them, always amazing care.