Ack (austin canoe & kayak) Reviews

I've been doing business with ACK for a few years now. Dedicated expert staff that truly love the water. Been to several of their Demo Day events. Have rented fishing kayaks from them a few times.

This year I decided it was time for a new rig. Did some research and stopped into the shop on Burnet on Sunday afternoon, May 24. Spoke with Brett and he checked his system. Two kayaks were already on the way from the manufacturer but he explained that shipping during Covid was unpredictable at best. He expected he'd receive them mid June. Friday May 29, Brett personally called me and told me the shipment was in. He told me he'd hold the boat for me until I could make it to his shop.

Monday, June 1, I pick up my new ride and take it straight to the water. It was even in my first choice color. Brett explained it was "last year's model" and gave me the manufacturer's online price, which was $100 off this year's price. Talk about stoked. Love my new rig. Thanks, Brett! And thanks ACK for the dedication to your (water) craft!

UNDER NO CIRCUMSTANCES SHOULD ANYONE DO BUSINESS WITH THIS COMPANY!!!!! I ordered a paddleboard in March with them hoping to keep my money local. The expected ship date kept being pushed back from May to August. I would call and they assured me it would be on the next truck. I contacted the manufacturer directly and learned that the board was never going to ship. The manufacturer informed me that ACK had an account status where no orders would be shipping. They were feeding me fraudulent info on my order.

So update. Aaron worked diligently to find me a replacement order. He was successful in reconciliation in this case. They redeemed some of my faith.

I was searching for a kayaking PFD (Astral YTV) but all the vendors didn't have any in stock in my size because of the pandemic and disruption in the supply chain. Austin Canoe and Kayak showed they had a couple in stock when I was looking to purchase it online. I called the customer service number and verified they were in stock and even had a discount so I ordered it. It was sent out right away and I received it very quickly (ordered mid-week and had it to go kayaking that weekend). Very happy with the product and services was great! I would definitely buy from Austin Canoe and Kayak without hesitation in the future.

Called main store 800# that distributes and the rep spent a lot of time on phone with me about crossbars, which they were out of, so I would be buying elsewhere. This saved me money because a local store quote for crossbars was high. Ended up ordering Malone Airflow2 for $170 online from another vendor. Went to local store and was able to buy everything else for first time kayak owners, with helpful staff who showed us how to load and tie down the kayak. We had just purchased another kayak, but they wouldn't even show us how to strap it down. Returned it and bought the kayak from ACK. It was the kayak we really wanted, and due to supply chain issues, had been unavailable. Knowledgeable staff willing to help.

I ve ordered from Austin online in the past and it was a good experience. Just shopped in store and the customer service was just as good. Their pricing is right inline and their in-house selection not bad. Hope to see bigger locations in the future.

We were on the search for good quality sit on top kayaks that we could easily take our dog kayaking with us. We ended up loving everything about the Wilderness Tarpon 105. Austin kayak had one in stock at the time so we ordered it and decided to order the second one which was on back order until mid October. We received our first one quickly and flawlessly. The delivery went smooth. The kayak arrived in perfect shape by a very friendly delivery company. About a month sooner than expected our back ordered kayak shipped. It also arrived quickly and flawlessly. Same wonderful experience with the delivery company. We love our new kayaks and Austin Kayak was wonderful to do business with. We will definitely recommend them to our friends and family and we will be returning customers for our future kayaking needs. Thank you!

You will be waiting!!!!! I placed an order for a kayak on 8/6. The order was shipped on 8/10 from a warehouse 300 miles from my house. I still have not received my order. I should have driven the 5 hours and picked it up myself. I was given 8/27 as a delivery date and now it has been moved out to 9/7, who knows if that date will hold. I know there have been labor shortages, supply chain issues, etc. The delivery company cannot tell me any reasons other than that is when it is scheduled . It is very frustrating. I understand it technically isn t ACK but they are their delivery company and it is a reflection on them. I won t order from them again if I have to wait over a month for my items.

Visited Austin Kayak to get some ideas on what type of Kayak I should look at purchasing. Met Zack who also used to live in Murfreesboro, TN and he was a huge help. While they did not have a selection of kayaks for sale Zack still took the time to explain the differences between kayaks. I may not have purchased a kayak yet, but with the knowledge they shared with me I am better prepared to find something that will fit my needs.

I ordered a kayak in FEBRUARY for my son's birthday in May, the original estimated ship date was early April. I went in to inquire and they told me the boats were in but that there was a problem with the seats. That hobie sent a load of boats with no seats. My son's birthday came and went. (I rented a house on the river his birthday weekend planning to surprise him with it, didn't recieve it.) I went in again in June and was told it would ship June 15th to the warehouse in Kentucky then to them. I waited another month, went in to inquire again a few days ago (July) and they said their system still showed it to ship June 15th but that they hadn't recieved anything. This is a $5k kayak that is already paid for, summer is winding down, and I still can't even get a solid answer on where or when the kayak will be in. No one seems to be accountable for anything at this store.

Pre-ordered a kayak from them. It is supposed to ship today. Instead I get a call that they waited to long to process the payment, are unable to process the transaction, and I would have to use another form of payment or start the wait over again. They don't even have the same one available online. So I would have to change colors, and go back into the queue and hope that this doesn't happen again. All the while I had also ordered a paddle that was supposed to be in stock. I made the online order, and then get a notice that it too had a 29 day back order. After 3 weeks, the estimated shipping date gets bashed back another month. They say they are unable to help in any way shape or form. My first attempt to do business with them was for a $2k order, and they completely failed. That doesn't count outfitting it. That will add up to another $3k. This was my first and last experience as a customer there. I am sure someone else will be happy to sell me a kayak, and keep a business relationship as I outfit it. Don't waste your time with this company.