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k
3 years ago

Helpful staff, very good at what they do.

Helpful staff, very good at what they do.
Worked on my Tesla model3 driver side door that was dented by another door.
Highly recommended place for a good customer service from start to finish.

C
3 years ago

I left my brand new Tesla Model X in to have a sma...

I left my brand new Tesla Model X in to have a small chip on the rim of the front passenger alloy wheel repaired as well as a stone chip on the paintwork. The chip was repaired, but when I got the car back, there was even more damage to the alloy than there was when I left it in.

They had carelessly removed the wheel nuts, damaging the alloy surrounding of each wheel nut and also caused damage to other parts of the alloy surface, all of which was very noticeable due to the alloys being black with the silver material underneath showing through.

When I reported this to the branch manager, his response was that this damage is to be expected and part of normal "wear and tear" when removing an alloy wheel which it is absolutely not. I left it in to have the front alloy repaired, but they swapped the front alloy to the rear to try to prevent me from noticing that they had damaged it.

With the car being only 6 months old, none of the alloys have ever been removed, yet now the rear alloy is damaged, and this is how I know for certain that they swapped the front alloy to the rear.

The stone chip on the paintwork was also poorly repaired, with a build-up of paint left rather than it being smoothed out to match the rest of the paintwork.

Absolute disregard and mishandling of their customer's expensive car and diabolical disrespect for their customer in their lies and deceit to cover up their utter incompetence at carrying out the exact kind of work a body shop specialises in. Avoid at all costs. I now have a legal battle on my hands to get my money back or to have the alloy repaired again.

M
4 years ago

Had the car in the shop due to a claim. I was enti...

Had the car in the shop due to a claim. I was entitled to a free courtesy car so I took it. I was told that my car would be finished within 7 days. After 11 days I was told to come and pick it up. Upon arrival there was still a part of the car missing. Small aesthetic piece however I was told to come back when the missing part was delivered. My full beams were not working and I noticed that europcar had taken 100 euro out of my account as they only provide a courtesy car for up to seven days. I was given the impression that the courtesy car was provided for the full extent of the service however that is not the case. If you don't need a courtesy car then go down the road to Alan Mears.

Ace Autobody Bray

Ace Autobody Bray

4.6