4 years ago
As I was a iicrc technician myself a few years ago...
As I was a iicrc technician myself a few years ago I decided to go to the iicrc web site to find a company who would know how to clean my very abused carpet in my living room. I called accent and theres no doubt they know what there doing. However maybe the tech was having a bad day or they just dont really care about the small jobs not sure. They showed up on time, set up and started the job, heres where things started going south first he didn't vacuum which is always step 1, second when he presprayed he soaked my carpet, he said he had to in order to get it clean it was extremely dirty. Then he cleaned it and it looked good, but next problem he didnt make any extra drying passes with machine to extract excess water which led to the third and most important problem it took almost 2 days to dry and created a serious wicking problem carpet now looks worse than it did before he showed up. I told my daughter inlaw not to use her friends hoover carpet cleaner because I didn't want this to happen. Also he didnt groom the carpet before leaving. Its a shame he has all the certifications and knowledge but just does crappie work or doesnt care about the small jobs. I should call iicrc and complain but ill leave it here.
For those who dont know what wicking is its where as the moisture in the backing of the carpet and the pad evaporates it pulls the dirt in the backing to the surface of the carpet. This is why its essential that it not take more than a few hours for carpet to dry once cleaned. Also he only moved one of two couches and cleaned under it and didnt place any styrofoam or plastic tabs under furniture legs he did move. PS in response to accent i didnt call you because I fixed it myself after it finally dried by going over it with a bonnet cleaning which I still own all the equipment to do. With your training and certifications non of this should of been a issue. As I remember one of the first things they teach in training is do it right the first time, saves time money and you get a happy customer who will use you time after time.