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Alessandro Del Grano
Reviews 1

The line stops working at least once a week and this is unacceptable with a company contract. We called the assistance every time the problem occurred, which took 24 to 48 hours before intervening to resolve it, but never definitively because it constantly reappears (apart from resetting the router settings do nothing else, never sent a technician to do a check). We have asked (several times in the last two months) to be able to use a third-party router as required by the law since last December, but the assistance did not deign to give us an answer (we were told that they would pass the request to the department of competence, but in these months we have not heard anything despite the numerous reminders). To break free, there is a penalty of 500 euros as a contract. I would not recommend this service to anyone.

Fabrizio Dg
Reviews 1

They use the telecom line in my area, decades of years old and never renewed, so bad. I reach a maximum of 5 mega when it is fine and about 0.30 in upload. Not to mention latency with a ping that fluctuates continuously up to 550ms. For days then the connection is totally missing and I only receive the same answer, that is, they reported the problem to telecom but nothing changes. Very bad. Update. Finally after 2 months the problem of latency peaks is solved. The fact remains that the proprietary line is Telecom which has not moved to renew and update their infrastructures to 2017. So for those who live in the Sala Bolognese-Padulle area there is no alternative whatever company you choose

Luca Bernardi
Reviews 1

Very bad experience. The promised connection speed has never been respected, days and days without signal, inefficient technical service, inefficient administration. To report malfunctions is a total rubber wall, even going in person to the Imola site to protest nothing has been done, since EVERYTHING must absolutely pass only and only through the call center, even the telephone and fax numbers of the contract header are inexistent results !!!! I feel robbed and scammed, so I will file a lawsuit and move on to another supplier. AVOID ALL THIS PROVIDER !!!

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