Abu Dhabi Commercial Properties Review

Worst customer service, FAB properties is much better. Even after putting up multiple complaints there is no resolution. Even people from complaint department are useless.

I booked 1BHK flat on 23rd FEB 2021, and I was inform that after registration, I can raise request to maintenance for room services and the maintenance team will do it immediately.

The flat was not at all in good condition and require lot of maintenance starting from entire flat room painting, old fridge and washing machine, toilet and kitchen ceiling change, broken toilet mirror, hall door wood repair and painting, broken electric panel, keys missing, sink stopper missing,toilet seating and cover missing and so on.

Today is 06 March 2021, they did only the coloring part and rest all other things are still pending.

Room water connection is cut off, which I just came to know today only, for cleaning the room. I checked with ADCC, they informed that there is pending outstanding bill of amount AED 5818.12k from ADCP side. The ADCP customer care informed me to pay the bill and they will reimburse me which I am not sure they will pay me or not.I dont know to whom I shall contact.

Now I am mentally suffering a lot with the problems I am facing from this ADCP guys. There is lot of other stuff which I haven't mentioned here. But in a nut shell, I will request you all please dont buy any kind of property from ADCP.They are just making people fools with their un professional customer care and support care.

I really think that what happened to me should not happened to others. I wish I could cancel my contract but I cant do it, due to huge investment I have done in this property and if I cancel the contract, then I have to pay 2to3 months rent as cancellation charges, which is not affordable for me.

Rest all is your choice. I wish best of luck to you and myself for dealing with this kind of worst management. Still holding my patience tightly but dont know when this going to end.

I am sending emails on daily basis to customer support but no t getting any appropriate respond . I am calling on customer care number but they are just pushing things on tomorrow by giving any others excuses.

Thanks
Swapnil Rajane

One of the leading commercial properties in Abu Dhabi

We had few issues in the apartment we weren t happy at all we wanted to move out. Sama from complain office in ADCP she was so nice so helpful she listened to us carefully and she reported all our issues. We were happy from the outcome.

I vacated the apartment and maintenance clearance was done and the maintenance team advised me to go to ADCP office to collect the deposit cheque. When I went to ADCP office to collect the cheque , they said they did not receive any emails from maintenance company and told me once the confirmation is received they will transfer to my account. I went there for the second/third times and I received the same response ( No response from maintenance team so we can help). It is like they are not taking any responsibility to give the cheque and blaming maintenance company saying they did not send the confirmation mail. it has been continued for 1.5 years and no deposit received. So whoever is renting under ADCP just forgot about the deposit......... ! This is Sharjah branch.. and Dubai Deira branch was good before the pandemic.

Worst ever I tried to contact with someone that could help me to leasing a shop but nobody care or pick the phone.
No doubt why the majority of their places are empty. Definitely I am not recommended them

Service made bit faster compared to the last times. Improvements on value proposition is noticed.

Proper customer service is almost nonexistent. You have to constantly come and follow up. No one ever calls you to arrange for any clearance checks. You as the tenant has to come and ask for everything. Don t ever trust that they will call, even when they say they will, they won t. Once you come to the office it s waiting to be served, waiting for an answer, waiting for someone to actually do something to solve the problem. Let s not even begin with maintenance, you can call everyday and still no one will show up. Now when vacating they want to know why maintenance is never done.
The Q-matic system is not accurate at all, you will get a ticket that shows 0mins waiting time and you will end up waiting more than an 1 just to be seen. Some serious upgrades and service improvements need to happen. I would have given negative stars but unfortunately that isn t available.

Good experience. The only negative is the ADCP and their mantainence is separate. So they have no idea about a lot of things related to charges that could incur.

But overall very nice serve and good staff.

ADCP used to be very efficient (you asked for an appointment or you just called, and your requests were treated quickly). Now, ADCP could qualify as an energy vampire. I feel that they've rebuilt their operation in the aftermath of the pandemic with the purpose of draining the life out of customers. Best to avoid visiting their offices in the morning at risk of feeling dead inside for the rest of the day. REALLY KAFKAESQUE.

Let's note however that some of the staff (especially Emirati women) really try to be helpful. My sincere thanks to them.