Abi Lines Company Review

I think they are criminal. They say they don't sell electricity. The charge for the delivery of power plus the use of their lines. So you still need to buy power from a retailer, like genesis.

Just straight up rip off. How can you even justify the lines bill it's absolutely 100% ridiculous

my lines bill is 25% more expensive than my power bill , because I consume more power than my neighbours I pay for the majority of the transformer fees . Everybody should pay the same amount to be on the grid , because one uses more power doesn`t mean they wear the lines out quicker and as a consumer the more you buy the cheaper the price.....not the case with TLC . Instead of buying bicycles for school kids they need to share smart meter readings with the power companies , surely this will cut down on costs for power consumers

I will be a new user of you. When I start reading reviews, I am really shocked. Nobody want to give them good review for there services. I think they don t bother about your comments or reviews. If you want to live on this area you have to take there rude services or good services. I will rewrite it if I get some good quality services.

Zero star if possible. The customer service reps are incredibly rude and unprofessional. I called them a couple of days ago as there was a power cut. The rep said she didn't know anything and couldn't provide me with any information in the most dead-pan voice. She then hung up on me halfway through a question I was asking. Ridiculous. To top it all off, my monthly bill nearly matches the power bill from my electricity provider. I'll definitely be looking into this further.

Their inspector failed our installation on a point that a different inspector said was really picky. We fixed it, then the next TLC inspector failed us on something different that their first inspector hadn't picked up. We went to an external inspector before this happened a third tube, since TLC charges for each inspection.
Got one story from the inspector at TLC re: compliance. Then his boss told me aa completely different story, and proceeded to blame me for the misunderstanding. They made us dog up the power cable and pay for a whole new inspection, because they had lost the paperwork from 7 years ago.
Complained to them, and they said they'd have their customer services manager (Wayne) call me. He never did.
Must be nice having a monopoly...

Rip off *****. NZ is hard to live in as it is without the extra power bill. Ever thought of the other people who have to suffer other than the bill payer? i. e Their starving children. We are not given a option.

The lines company must be the most reviled company in NZ an with good reason.charge like wounded bulls an about as useful

I live in a 3 bedroom home in Hamilton, family of 4, running dishwasher twice a day, hot water cylinder,washing machine, dryer, fridge, TV, computers etc...and pay $180/month. In Ohakune, our bach is running 1 fridge, hot water cylinder turned off...pay $140/month, electricity part is $35! How can this be right? Similar scheme to what the Mafia ran!

$350 a month you guys charge me fixed rate a month even though my kids and I practically sat in the dark last winter. You'll take my money but when I enquire about a my free tree trim its like tumble weeds. Quick to send out a warning though if I'm late a day or two to cut my power .

Price gougers as they have a monopoly, and now they have increased their charges by 400% just as Christmas is coming to punch families in the guts at tough time of year financially. Guess it paid for the' don;' panic' card they put in with new bill.

Rip off. $100 per month connection fee, then they charge per kilowatt more the retailer does. Thieves would be more honest.

This is the worst company in New Zealand. My power bill is $37 my lines bill is $87 this has gotten worst since the lines company implemented their "better way to pay" over the last year.

Pretty much extortion, prices are ridiculous and we are forced to pay. This company is criminal!

Never in my life have I paid so much for such a basic post modern necessity than I do here.
Even in summer my bills are averaging $200+ per month and that is with extremely conservative use of power. I am on low income and am often forced to forego the other basic necessity of life - food.
Whoever owns this company ought to be ashamed of themselves.
Charging for power like it is a new invention.

A warning to anyone considering moving to this area - don't. Go elsewhere. This place is a scam.

Watched Lorna Rakena's story on TV3 where TLC made her go 5months without Power, and it wasn't her fault. What an absolute travesty!
Avoid the Power Company like the plague!!!

Your pricing methodology is poor form The Lines Company
I have a house at mount maunganui and hamilton and pay $48 - $60 a month in Lines charges in those locations
After being slammed with $250 a month at national park just for Lines charges. my family now have to live like we're in a third world country and shut the house down when TLC Load control on the coldest nights of the year just to keep our Lines charges the same as they are in Hamilton. That's while ruapehu alpine lifts are pulling huge capacity off the network on the same nights just to make snow.
We're sitting in a dim lit house with to frightened to switch anything on. When we need to keep the family warm on these cold nights TLC beat us up like you wouldnt believe with the load reset pricing charges.
TLC pricing methodology is immoral and a disgrace to their 'totally captive customer' base that have no other option. We can change energy providers but we can't change TLC and they know it - sham on you TLC.
You have no understanding of what it's like to live under your draconian pricing regime.
TLC, you're a disgrace.

Rip off, the new pricing regime shows me paying more c/kwh to the lines company than to my retail company. So in effect I have to pay 2 power bills! Even the smart meters they install are hopeless, my retail provider has some tools I'd like to use but they cannot access the meter, which also means they still have to physically read the meter! How stuffed up is that???

Would be no stars if possible.
This company is disgraceful. Increased my daily charges by 1200% when my house was vacant.
Called for an explanation and get a rude smug customer service agent who says that my house is now temporary accommodation and I must pay more as its not fair on the other people in the area if I dont pay my share of lines maintenance. I need to get a letter from a lawyer saying I live their before they will change the daily rate back.
Power bill for an empty house only running the lines company smart smart meter is $30 per month. The Lines bill for the same month is $90.
Also they don't share smart meter readings with Power companies so they still need to send someone round to read your meter.
Government implemented no prompt payment discounts for power providers so the Line Company changes to a 'late payment fee' scum

Wonder why you're not well? The Lines Company have installed Smart meters over the entire region during the last year, which produce 3 meter blasts of electromagnetic radiation every 30sec, all day and night. Heart palps, ringing in ears, brain fog, migraines, and cancer, are just some of the side effects of these new digital 'smartmeters'. They are not legal and without consent. Please research, if you live in the Lines regional area- Piopio, Oto, Te kuiti, Kawhia etc. Do not sleep in any room on other side of smartmeter wall. Have them legally removed, get the old analogue meters back. Watch 'Take back your Power' to start with, on Youtube.

Wow...shocking. Nowhere else in New Zealand is there a two bill system for one product.
And why is this allowed in this country.
Why is our MP not questioning this draconian standover type billing system.
Nice place backwards type power system.
Get rid of it now.

Thousands of robbed dollars over the years, absolutely disgusting, we were told that we use a 48kw load for years ($3500per month), I installed a 56 kw generator to cover it on peak times and never saw my usage gauge go over 15kw peak what a bunch of mongrels, laugh it up Lines co because we have long memories.

Just rediculous. My power bill is the same as it was in Nelson except in Nelson I was running twice the things I am now.
There are continually little outages which are super frustrating even though on there website it says no faults. Having no choice really sux

Great team working with difficult terrain and perhaps some difficult customers!

Arrogant Be-archers that don t give a toss about anyone and they know that they have NO competition so can charge what ever they want and have their help desk people be rude without any impacts. (im sure your mothers are proad of you)
A Monopoly Sucks and that the government is not doing anything about it Come on Jacinda start walking the talk if you want my vote again

Gosh.....my bill is twice that of other places in Waikato. Raglan total power bill $250, Te Kuiti its $700 for lines alone and 600 for Trust power. How is this happening in NZ