Their inspector failed our installation on a point...

Their inspector failed our installation on a point that a different inspector said was really picky. We fixed it, then the next TLC inspector failed us on something different that their first inspector hadn't picked up. We went to an external inspector before this happened a third tube, since TLC charges for each inspection.
Got one story from the inspector at TLC re: compliance. Then his boss told me aa completely different story, and proceeded to blame me for the misunderstanding. They made us dog up the power cable and pay for a whole new inspection, because they had lost the paperwork from 7 years ago.
Complained to them, and they said they'd have their customer services manager (Wayne) call me. He never did.
Must be nice having a monopoly...