4 years ago
1 star because I will not be returning after 10 ye...
1 star because I will not be returning after 10 years of business with AbelCine. I recommend looking for another vendor to purchase your equipment. Their customer service is not up to par to say the least. I have too many complaints to list. One of many issues that I had with them concerns a recent purchase: Abel never contacted me a single time by phone or email when an order that I had a non-refundable deposit for was further delayed past the expected delivery date by 5 months. Anytime I called in for an update, I received someone who sounded annoyed to talk to me. When you request a quote, they ll contact you endlessly, but once you have paid for an item, especially if it s on backorder or delayed, it s silence and a don t bother us attitude. When I expressed my frustration for their glaring lack of communication after 5 months, they didn t seem to care at all. My email was sent up the chain and no one took responsibility. The responses were nothing but finger pointing to the manufacturer when what I was specifically pointing out was Abel s own lack of communication and customer care. Bottom line is, they ll sell you something, they ll hound you about an open quote, but don t expect any customer service especially on items that are backordered. I ve never experienced worse treatment & communication from a professional vendor. I won t be returning.