AAA New Mexico Review

Usually fine.Not this time.Meanest old gal we ever met.

Im soo sad to say AAA failed me today i call for roadside service and find out the member ship we pay for is good for 4 calls only they dont want to help me and Andy worst agent over has been no help with the claim process he doesnt even return our calls and the manger is on a vaction for 1 month also no returning our calls

Called for roadside assistance lockout & had to pay out of pocket because agent could not find my membership. Waited on hold for a very long time before I got through to the agent. Spent another long time giving information being requested & her having to enter the information & researching. Had to request a reimbursement application and provide original receipt from company that provided the service to unlock my car door to gain access to my keys. Not sure if authorization will go through. If not I will definitely change to a different auto & roadside assistance.

Went to register vehicle. In and out the clerk Finally was great very friendly.

I use AAA services several times a year. When I traveled to Europe I got an international driver's license.

This AAA is very close to where I live, making it super easy to get to. This visit was really important to me. A gentleman, named Pablo, helped try to get my premiums down. He was extremely helpful. The office building is just okay. I'd personally prefer for our money to be used towards lowering the costs of auto and homeowner's insurance. That's MHO.

Not very anxious to help an out of state traveler. I wouldn't go back.

Luis did a wonderful job of taking care of my grandmother in Rio Rancho! Her car had died all the way in Rio Rancho and he was so super concerned and attentive when it came to getting her taken care of . He even told her to call him when she got home! Thank you so much Luis for taking care of my Grandma

Gotta have AAA!!! Great place, pleasant helpfull staff

Very helpful and nice. Transferred my title and registered my vehicle fast and cheap. Also quoted me about half of what I currently pay for car insurance.

Great agency. Highly recommend them for all your insurance needs.

It was quick and pleasant service. Ajuster was awesome and very fast! Communication was great and arrangements were quick and no problem. Super pleased with service and adjuster WFord was amazing!

I was a loyal customer for years. I got cancelled because of a banking error. I never got a call. I was driving around without insurance for over a month and didn't know it. I found out when the MVD sent me a letter. Beware!!! When I contacted them to fix the problem they wanted to raise my rates. I am with Progressive now. They are way better.

I've had a roadside assistance membership for several years. I had a flat today and called them for help. The local ABQ customer service rep refused assistance claiming I was out of calls. I told him when I renewed last time, the rep said I could use the calls from the other person on the membership. He refused. I asked for a supervisor, and he laughed and sent me to a voicemail. So I went in person and spoke to a supervisor who was equally as useless and offered to cancel my membership and refund $17. They to not seem to understand the liability and risk involved when operating an emergency roadside assistance company and refusing to offer options when clients call in with emergencies from the roadside. What a joke this place is. I signed up with Good Sam instead, better rates with more to offer and more calls.

The staff is always friendly, professional and caring.

The vet is good and fast. Even with a lot of people the service is fast. The service at the front desk could be faster.

Some there cool sometimes there not. Like the casino.

Fabulous, friendly, helpful customer service. I was replacing documents lost in a theft and they were very kind to me when I was fragile. I can't say enough good things about New Mexico AAA.

Nice people they seem to get the lowest price for my auto insurance

Great place to get free maps and as busy as the lady was she did not lose her cool .there was about six of us in line and the one guy that she was helping was like getting a map and a tour guide book to every freaking state and he didn't tell her all at one time! he just told her one at a time but she kept a smile on her face and acted very professional which quite a few of us commented on. She showed great customer service

I had been a long term customer with AAA, inheriting my car insurance through my parents starting as a 16y/o. I continued with them as I went my own way and even bundled my home and auto. My husband and i decided to see what other companies offer recently due to attempting to improve our finances. We found a deal that was absolutely UNBEATABLE through progressive. AAA over the phone attempted to "match" but couldn't even get close to the new rate offered by progressive. Then the AAA representative said, "you are going to lose the bundle discount on your home insurance when you switch auto." So we asked how much our home insurance would increase? They checked their system and noticed, the six years of owning our home and have been "bundling" we weren't receiving a bundle discount. So, all in all we are saving money and not being mistreated anymore. This just shows how they treat a customer who had their insurance for 15yrs+. No benefit of being a "loyal" customer! So dissatisfied and will NEVER recommend their insurance home or auto.

Addendum: this review was written approx June of 2018. Over a year ago when we learned we didnt receive the benefits of bundling all our insurances. Today in the mail. We received a substantial check of the funds that should have been deducted all the years of bundling our insurance through AAA. The administrative office stated "recognition we have cancelled service with them but they took our matter seriously and apologized for the inconvenience." Dear AAA, I am shocked and grateful that your company has done this gesture to right the wrong. I now feel immensely better about your company and due to your ability to fix the mistake I would refer you to other customers for this. I appreciate the follow through on funds that I never expected to see after a year of cancelling.

Phoned and no one seemed to know who to transfer me to

It was rough going..when I first signed up...wrong address ,then my account got drafted 3X's in 2-3 weeks apart...but, there was an AWESOME young lady @ AAA that straighten everything for me!!...no more worries!

I wish they had a zero stars option. Horrible customer service at this location. I love my AAA membership but will NEVER visit this location again. Nothing but hassles, every time.

I like that with paying for the AAA membership my car insurance costs less

Everything has been great here besides the agent my family and I had named Andy the claims adjuster. He was extremely rude right off the bat and I felt as if I was being interrogated and he was constantly interrupting me and being unclear and unprofessional. Absolute worst and only bad experience I have ever had with insurance agents. All bad feelings aside Andy the claims adjuster needs to find a new profession or he will continue to cost this agency it s hard earned clients.

After 26 years of great service, I cancelled my homeowners insurance due to a 15 percent price increase. I was told my auto policy would increase 12 percent. Actual price increase was 27 percent. Customer service and underwriter could not explain why increase was so much.

UNBELIEVABLE!!!!! We moved all our policies over a year ago. It's been one problem after another! They 'say' they've notified our loan holders on our vehicles then we repeated get letters from our credit union that we have no coverage and charge us their rate!! We've been through this numerous times with AAA...they DON'T follow thru with promises! Also we were notified by them that they were dropping our insurance on our house because it was uninhabited when our daughter WAS living there!!! ERRRRR! We've switched to State Farm and are VERY happy now!

Amazing customer service, short wait times when I went

efficiency , professional, good customer service, amen

Have you ensured with this company for some time period

I locked myself out of my car and called for an unlock. They told me it was a high-security car and there was only one guy in town that could do it. Shows up in a rusty van on the phone doesn't even try. 2 days later I get a call back after them telling me the only thing they would be willing to do for me is to it to the dealership and have them unlock it. Finally the next day they get somebody to come out and do it and he doesn't want to unlock it either until I basically called him chicken blank for not trying. They were super rude on the phone. This is not a hard car to get into and I don't know where they get that it was a high security vehicle. It was very simple unlock and I almost had it myself when they finally told me they were sending somebody out. AAA is good if you get it for free but I would never pay for the service. If you do need to have your car towed it's a 3-mile tow to repair shop only.

Very helpful place, a little slow considering there were no other people waiting in the waiting area (we were there close to lunch time so that might have been the reason too) but the efficient and friendly staff were very pleasant to deal with. If you have a AAA membership, be sure to visit this location and take advantage of all of your other membership perks

I enjoy having the road service with AAA Insurance. They've saved me several times!

The tow truck driver was great! Friendly and prompt!

Dissatisfied with Pablo, an agent he and I discussed and then agreed on coverage and a price for my two cars and the deductibles on each for Comp and Collision at $250 comp and $500 collision, after I paid him for the coverage and he sent me a confirmation of the specifics one of our cars only had liability and so I called and texted him and he said I was wrong and it would cost me more money to add comp and collision. Needles to say I am upset and its been several weeks and no refund, I was a Farmers Insurance Agent for 42 years and had several thousand policies in force when I retired, never did I make that type of mistake and blame the customer. I have imaged him all the required cancellation for retro active refund, but I still have not gotten my $ back. I will consider contacting the Insurance Commission/State Corporation Commission if I do not get my $ soon. Tom Gregory,

Always nice and helpful. I have been a member for 20+ years and never regretted it.

Can't get anybody to answer phone this afternoon. Went in this morning at 9:10 am to speak with travel agent, other than nice woman at check In desk, I guess nobody was available so left 9:35 am.

Great staff here. Help you with whatever you need.

Good service. A little bit waste of time and money as I won't need my "international" permit here in England. Paid $70 only to get here and be told that I won't need it.

Its AAA and what you would expect. Not thw friendliest service I have ever had but acceptable.

They don't work well with there long time customers

Opens at 9. Which is a good start to the morning. Was taken care of immediately. If you need great insurance look for Jeromy H. He was very exponential in providing me with the insurance information i needed and he is very willing to help or answer questions you may have.

First I got my Insurance from AAA I was very happy the rate they gave me. Then slowly my insurance was going up with no reason. Now I moved to another state no longer have AAA. So, they mailed me a billed that I have to pay $$. So I asked for what? Answer is I don t know that s what it says in your account . Long story short. I always pay full 6 months insurance. Now I am trying to contact the agent( Jeromy Hocket) who gave me the insurance. He is not answering. Calling his manager also not answering. I am stuck I don t know what to do?

AAA has been dodging me for 3 weeks when I was finally able to get a hold of them they said that they won't be able to get the police report for another two more months shaking my freaking head

Like all other coprations AAA has taken what used to be a really good
customer oriented service and turned it into an automated nightmare.
If I was stalled on a busy highway I shutter to think... The last two times I called for help the automated machine couldn't understand me or where I was!!! Today I'm holding , holding, holding. Why can't they hire people to
answer the phone and arrange for service in local areas? Oh no, "I can go
online, etc" ! They need to pay more attention to their customers than to their investors.

I love having a membership with triple AAA. Krystle at the Montgomery location in Albuquerque is always so kind and so helpful. We showed up 20 minutes before they closed and although Kathy was rude about helping us, Krystle did the job for us and was very nice (even when she had to go out in the pouring rain to do a VIN inspection on our motorcycle). I'm always beyond happy and satisfied with their service and convenience! Definitely 5 stars from me!

Prim Paula Mam is so nice and helpful. I feel and get the excellent services. Thank you so much

As of today 4/27/2021 I have been waiting for over seven weeks for a premium refund. Horrible service!

I went in for maps and they have fishing and hunting license too. The person was very helpful

They never showed up and left me and my three kids in the freezing cold, I was last told they are working on figuring something out! After 4 hours I flagged down a trucker he had bolt cutters and cut my spare off which now is completely ruined!!

Helpful and courteous, however the clerk unable to help. After he was unable to complete a VIN inspection because he could not read the VIN on the door. Later, I found out there is a VIN tag in the glove compartment. Had he known this I would have been able to register my 1984 El Camino.

HORRIBLE customer service. I was in an accident over three weeks ago and no one has called to discuss the accident. Claims adjuster Paul Prim has not answered a single phone call or email. When I finally called for the 6th time she answered and stated she had not looked over the accident yet or taken my statement (this was 2 weeks after the accident at the time). It has now been over 3 weeks and she has yet to call me. I will NOT be renewing my coverage with AAA. I have had other experiences with insurance agencies who were polite, helpful, and called almost daily to check on how I was doing. I have never had such a bad experience before, best part is, the accident wasn t even my fault yet I ve had to pay the out of pocket deductible to get my car fixed because of her inability to do her job.