AAA New Mexico Review

I just had the best encounter with the security guard I know my car and valuables are safe he worked for New Mexico Protective Force. Great guy.

These folks are AAA. My wife went in and got actual paper maps for the places we are preparing to go. Google maps is great, but having a real map can be so useful!!

Awesome staff and very courteous!!! Highly recommend

They continue to raise your rates every 6 months. Even with no accidents or tickets. Do not provide your credit card information to AAA. They will charge your card multiple times without your permission. They also provide horrible customer service!

Easy parking and access to the building. The employees are always very pleasant and helpful.

We got our new (to us) truck registered in no time! Great service!

Rude here. Made a couple trip as they dont explain their procedure there.. Not everyone has had a membership or worked there are some point. They dont offer more information than they have to.. EXTREMELY slow ..I hate for them to have more than 2 customers in at one time. Staff asking for help and blurting out how other offices dont know how to spell and enter incorrect information in their system. Outdated software. Staff unable to open a pdf. I'm sure there is a security breach waiting to happen. I hope the roadside service doesn't fail me as horribly as the in office staff has.. plus they are wearing gloves and cross contaminating everything any way. Sad ....

O, over priced over rated, will be getting other insurance somewhere else without membership clause

AAA is half the price of all the others. Love the towing service as well!

Rates go up every six months with no tickets, accidents or claims AND good credit. I couldn t imagine what it would cost if I got a new car. Over 15 years of loyalty. Just insane.

Spend thousands of dollars and remain a loyal customer for years just for them to drop your insurance. Great way to remain loyal to your customers. My vehicle is in New Mexico but I am in Virginia. I use it when I'm home. I need to have insurance on it by law. Since I moved to a different state and only use my vehicle a few times a year now, they collect up to $160/month from me, they dropped my coverage. I've had no claims, no accidents, nothing. They get my money and don't have to do anything else but they still choose to end coverage. Worthless customer service.

Initially, I was excited to have AAA because of the great rates and comparable coverage to more expensive insurance providers. Things started out well with my agent, Pablo. This past spring, I could not get ahold of him for weeks to adjust my insurance for my new car and remove my old car, which I sold. I finally received a response after pleading with him over email to get back with me (I have email record of this). Now, I still can t get ahold of him! I got married this past summer and finally decided to switch to my husbands insurance provider. The lack of responsiveness with AAA truly scares me. What if I ever did need to make a claim (which I never have) or needed immediate assistance? I am ecstatic to pay another company a little more and receive assurance as a customer that I will be taken care of.

I have been a 20 year member, with RV extra cost, bought a RV and needed a battery jump start, they dispatched a small wrecker, they tried to talk me into an extra charge tow to a shop, 12 miles from me, at an extra charge, Not Cool, I called and talked to a on call Manager, Not Cool. waste of time

Very helpful. Got more accomplished than I expected.

I have been a long time member and when I went to cancel my auto and renters insurance, it was like they didn't care. I told them I found a better price and they okay, cancelled and ended the conversation. Very disappointed.

AAA has taken care of us for 28 years. they are the best where ever we go. Thank you all at AAA. Merry Christmas !!!

Worst insurance I ever had and the worst customer service ...constantly they were messing up on my monthly bill and they would always have problems finding me in the system..then they raised my insurance for an accident that was not even my fault ..they said it would affect me either way they could never give me definite explanation..never again will deal with this company!

The entire staff at AAA Insurance has treated me like family and I really appreciate what they have done for me and the service I receive

Definitely helped me out of another tight spot. Tow service showed up in 15 minutes!! What would I do without you!

We have been with AAA for 3 plus years, home and auto. AAA has been awesome, rates and service. Steve Miera is who I deal with and he is the best. He goes above and beyond to assist me when I have a change or a question. Steve thinks of things I haven't and he's very nice and very professional. He's the best customer service expert. I recommend Steve for all thing AAA.

Brenda was very helpful with renewal of my membership and emailing cards.

Incompetent and time consuming.
Move to New Mexico on 6/1. Membership from Texas due to expire on 6/8. Go to the NM office on 6/6 to renew. Rep takes payment applies it to TX membership then sends me to talk with an insurance agent??? Have to call several times to have my account transferred. Did not receive my card and then received a letter requesting payment for membership fees. Just not good customer service at all. Just messy and tired.

Great customer service.. George was Awesome.. He helped with membership.. He was very professional and helpful..

Hopefully you dont get hit by anyone using AAA they BS you and dont follow thru at all still waiting for a quote and check to repair my home there covered at fault driver damaged.

Montgomery Branch is not very helpful to the current members that need help regarding their policies. Left a message for a manager as well never received a call back.

So HAPPY we are AAA members. They go out of their way to help us here.

Not professional when it comes to auto insurance .
very unpleasantly and rude.

Transferred our insurance last year....no problems with the transfer and AAA Cut our premiums in half and we now have better coverage with a lower deductible....good service as well.

I have used AAA Roadside Assistance for my entire driving life (45 years). I generally need their help once or twice a year. Tow trucks arrive fast (15-20 minutes), and the drivers have always been cool, usually have a good sense of humor which relieves my anxiety. Of course, if you treat people with respect and gratitude, you will almost all the time be treated well in kind.
I did notice this last time that there was much confusion regarding the higher membership levels which add more benefits. I was promised the next level up, and told they would include the 200 mile tow. That's what I thought I bought, but alas, I only received the standard 3-mile tow. So the takeaway lesson for me was to not attempt to make special arrangements as the agent will say 'yes'

to anything, but disappear when my special need comes due.
However, I never used AAA auto insurance, and it appears from the reviews posted here, that's a more difficult journey. I do appreciate all the reviews of the insurance problems, because I was considering getting the insurance for a car that I rarely use. Now, I will certainly look elsewhere.
If you keep it simple, AAA does a fine job.
Oh, I've noticed one sales trick they use is to mail sign-ups and specials pretending that you have never had coverage, rather than providing accurate info from their database concerning your current policy expiration date. This way, I am sure that some years I have paid double or more!!! The amount of money is small, and I just
assume that they are correct. Oops.
[Just to be fair, AARP does the same thing!].

Incredible customer service, timely towing, a great all around company!

My reason for visiting was to have notary work done. Employee was professional and thorough. Just be prepared to wait your turn due to Covid requirements.

They have different programs an at great prices. It's not just for the Elderly is almost for everyone. Try reading on line plus in person they explain alot.

It's ok, I guess, too bad there's not more nice people. These people fail to send inquiries to my p.o. box so I have to go in person and do the work for them. There's a crooked guy Joe Richardson an agent for AAA NM who lied to me twice and bumped my coverage up without my permission. And failed to tell me about annual membership fees. I observed these AAA staff give people the run around trip and railroad these good paying customers. I truly believe AAA in general doesn't have your best interest in mind.

Finley at AAA was outstanding. He provided true customer service, and went above and beyond in being helpful, accurate, and timely. Thank you Finley!

Abysmal. Stuck in a circular telephone cue for 15 minutes listening to music click on and off to ask a simple question: Do they offer International Driving Permits. Cannot bypass the answering system to access an operator. Finally forced to a message system.

Very good insurance and road side asst comes in handy

Fast, friendly and reliable service for road maps, travel agent for planning international trips, for exchanging US Dollars into foreign currency, and for roadside assistance when the car gets stuck in mud or a ditch or in a breakdown

AAA is definitely the best, don t bother with any other roadside service. I had the tires slashed on my brand new car and AAA towed me to Discount tire within 20 minutes of my request. And my tow truck driver from Santa Fe towing Mike was freaking awesome, best experience ever he was super kind, courteous and friendly through out the process. He is definitely number one in my book!! I had a great experience during this not so great time in my life!!! Thank you Mike and AAA!