Horrible experience. When the packers arrived (two young women) they packed the house and left quickly, and after scanning the house, we found several items that had been left behind. Not too happy about that but we packed them ourselves. After unpacking at our new house, we noticed three of our kitchen items, totaling around $1k, are all missing (obviously stolen during the packing process) and weren t even listed on the sheet- which was hard to notice When they re rushing you to sign off on more than 300 items all at once and you can t even see what s in every single box. Each of the items that disappeared was in its original box, and one was even brand new. Will be filing a claim
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We had a great experience with A-1 Freeman for our move from Fort Worth to Oklahoma City. Estimator, packers, and moving crew were all courteous and did an excellent job. The office staff kept us informed every step of the way, and worked with us to extend our storage time while we were searching for a new home. We will definitely use them again!
A team is currently on a job site moving offices for us, and two of the movers proceeded to yell at me. So disrespectful to put blame on your client when this is your profession. I m sorry but you all could have planned ahead a lot better. Also stop taking smoke breaks.
I can't say enough good about this company. We dealt with Bruce in the OKC office, who is a seasoned professional and took care of us from the initial phone call and through the entire move.
We had originally booked a move with America Van Lines to move from KC to OKC. Long story short, the day before the move, AVL informed us "due to a truck size miscalculation they had to reschedule our load date and moved it back almost 3 weeks". Unbelievable but true! Read my negative review about them on google for more info.
We were in a panic. Since we were moving to OKC, we called a company by the name of A1-Freeman in OKC to see if they could help us; they are a North American Van Lines affiliate. After some preliminary discussion Bruce said he'd check to see when they could move us and he would call us back. He called back within the hour and said he had a truck in KS and they could be at our home the next day. This was incredibly good news.
Bruce did a face time walk through with us to see what we were moving.......something American didn't do. He stayed in communication (phone and email) with us all that day, sent us an itemized list of everything being moved for us to sign (very professional), sent all kinds of documents and moving info that was helpful (none of this was done by American) and just gave us a warm and fuzzy feeling that we were in good hands.
The next day a 48 foot van arrived at our home and the move commenced. This was the most professional moving experience we've ever had and we've moved numerous times in the past 15 years. The truck owner/driver (Marvin) is just as seasoned and professional as Bruce. Marvin's a no BS, "lets get this done professionally" take charge kind of guy and the people he hires locally respect him and do a great job for him.......he made our move almost a pleasure.The following day we unloaded in OKC with another local "Marvin" hand picked team, who were just as professional as the ones in KC. Marvin only does moves within 500 miles of OKC, so if this works for you, ask for him by name. What a difference dealing with A1-Freemen made......honest, communicative and professional people.
With American Van Lines we dealt with young women only, who gave no indication they were professionals or that they even cared about our move....and never called back...we had to initiate all communication. American dropped the ball so many times its hard to blame any one person, but the customer pays the penalty for their incompetence.
The A-1 Freeman group was just the opposite and the very best we could ever hope for. Hats off for a very professional group of people who understand customer service and the stress people go through when moving.
Everyone was very professional, kind, understanding and extreme hard-working. Went above and beyond. Made the stressful event so much more pleasant. Highly recommend!
They have always treated me good.dispatcher got paperwork and was starting to load shipment in 15 mins.girls in the office were spot on with paperwork.they answered all my questions
Update!!! I have moved two more times (one cross country & the other only 86 miles) since the move with A-1 Freeman back in 2014 & stupidly used other companies. I will NEVER make that mistake again! The other two moves were hideous & nowhere near the level of service provided by A-1 Freeman! Use them!!
I have never moved this far before but can't imagine it gets any easier than this! My agent, Bruce, was timely & efficient in his evaluation of our household goods. My packers were amazing! They were extremely efficient & careful. Out of the 11,000 lbs that was shipped from Oklahoma to Ohio, only one thing was broken & they didn't even pack that item! I can't say enough how fantastic the guys on the loading/unloading teams (both sides-Oklahoma & Ohio!) performed. Everyone should use A-1 Freeman if they want a seamless, flawless move with their possessions leaving & arriving intact!
Our experience with A-1 Freeman wasn't good.Our driver could not pick up our load and move it on the scheduled date of move. A driver did come and pack our household but then our belongings sat in OKC for nearly two weeks. The company had great difficulty in finding a substitute driver to deliver our goods to Nashville. The contract date of delivery meant nothing. Delivery was a week past the contract date. Because of the late delivery, we actually had to drive back to OKC to get things off of the truck for our son who was starting college. The company didn't even offer to pay our mileage reimbursement or the cost of a hotel in OKC. The rep would not return emails when we asked for reimbursement. We had multiple bookshelves that were slightly damaged (holes punched through the back). We paid the extra money for insurance against any damage, but when I emailed the rep regarding the damage, he never emailed me back. We have moved three times with professional movers and never had damage. Just overall, a very poor experience.
We moved from Oklahoma to Tennessee. Everyone on the A-1 Freeman team was wonderful to work with. The person who estimated the move, the office, the driver and the packers were all professional and helpful.
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