I can't say enough good about this company. We dea...

I can't say enough good about this company. We dealt with Bruce in the OKC office, who is a seasoned professional and took care of us from the initial phone call and through the entire move.

We had originally booked a move with America Van Lines to move from KC to OKC. Long story short, the day before the move, AVL informed us "due to a truck size miscalculation they had to reschedule our load date and moved it back almost 3 weeks". Unbelievable but true! Read my negative review about them on google for more info.

We were in a panic. Since we were moving to OKC, we called a company by the name of A1-Freeman in OKC to see if they could help us; they are a North American Van Lines affiliate. After some preliminary discussion Bruce said he'd check to see when they could move us and he would call us back. He called back within the hour and said he had a truck in KS and they could be at our home the next day. This was incredibly good news.

Bruce did a face time walk through with us to see what we were moving.......something American didn't do. He stayed in communication (phone and email) with us all that day, sent us an itemized list of everything being moved for us to sign (very professional), sent all kinds of documents and moving info that was helpful (none of this was done by American) and just gave us a warm and fuzzy feeling that we were in good hands.

The next day a 48 foot van arrived at our home and the move commenced. This was the most professional moving experience we've ever had and we've moved numerous times in the past 15 years. The truck owner/driver (Marvin) is just as seasoned and professional as Bruce. Marvin's a no BS, "lets get this done professionally" take charge kind of guy and the people he hires locally respect him and do a great job for him.......he made our move almost a pleasure.The following day we unloaded in OKC with another local "Marvin" hand picked team, who were just as professional as the ones in KC. Marvin only does moves within 500 miles of OKC, so if this works for you, ask for him by name. What a difference dealing with A1-Freemen made......honest, communicative and professional people.

With American Van Lines we dealt with young women only, who gave no indication they were professionals or that they even cared about our move....and never called back...we had to initiate all communication. American dropped the ball so many times its hard to blame any one person, but the customer pays the penalty for their incompetence.

The A-1 Freeman group was just the opposite and the very best we could ever hope for. Hats off for a very professional group of people who understand customer service and the stress people go through when moving.

Service: Out-of-state move