Our experience with A-1 Freeman wasn't good.Our dr...

Our experience with A-1 Freeman wasn't good.Our driver could not pick up our load and move it on the scheduled date of move. A driver did come and pack our household but then our belongings sat in OKC for nearly two weeks. The company had great difficulty in finding a substitute driver to deliver our goods to Nashville. The contract date of delivery meant nothing. Delivery was a week past the contract date. Because of the late delivery, we actually had to drive back to OKC to get things off of the truck for our son who was starting college. The company didn't even offer to pay our mileage reimbursement or the cost of a hotel in OKC. The rep would not return emails when we asked for reimbursement. We had multiple bookshelves that were slightly damaged (holes punched through the back). We paid the extra money for insurance against any damage, but when I emailed the rep regarding the damage, he never emailed me back. We have moved three times with professional movers and never had damage. Just overall, a very poor experience.

Service: Out-of-state move