21st Mortgage Corporation Review

Want to thank Zachary Bowling for the help, very professional, and able to help offer a sultion. Thank you Zach.

I was dreading the thought of my mortgage payment and how I was going to pay during this whole Covid-19 crisis.

21st Mortgage was very understanding, and was able to help me out in a major way.

Please. Do not disregard their phone call.

I first tried to get my home with their assumption loan and it was a terrible experience; however, the second time around it was a much better experience and went exponentially smoother thanks to Ryan Doolan.

I have been a Client W/ 21st over 3 years and Really LOVE how Professional, and Great Kristina Boyle is. Any type of Assistance I need, I can always rest assure KRISTINA will be there for me :)

Devon Carty has helped me so much from Day 1. Her work ethic has gone above and beyond and I am grateful she works for your company. - Lisa

Ben in customer service was absolutely amazing and helped me so much and he was very kind. I really appreciate all the help.

Tasha is very sweet and friendly. Love her professional attitude!

Terrible don t be late at all you have to go through the whole parental speech about you pay your bills and your personal life. You tell them the money is coming and they just keep lecturing. I will live in a box before I go with these people again with these people. Take my advise and go through a local small bank and deal with someone who know what real life is. If you miss just by a day or two you will spend the rest of your day getting lectured. These people don t want to work with you so they must not want business. And google needs to fix it where you can give no stars!

Payton was very profesional and had a great upbeat friendly attitude and also took care of the issue in a very satisfactory time and manner! Thanks you Peyton for your time. everyone stay safe and keep up the great job of taking care of us to venture into being a home owner God bless!!

I WAS VERY,VERY PLEASED WITH THE FAST RESPONSE TO MY E-MAIL BY Naomi. Thank you so much.

My experience working with 21st Mortgage and their great team, especially Chris Taylor has been very prompt and professional. I would highly recommend 21st Mortgage if you are looking for a home loan.

I'm not going to lie, it was a bit rocky at times, mainly due to the lack of communication with my insurance. (Really, it was all my insurance's fault.) Teresa at 21st Mortgage, really helped out. She kept me posted and definitely kept me in the loop.I appreciate all of their work, especially when my husband signed the check.

As an industry professional, working along side with 21st Mortgage and my customers has always been a really good experience. The communication from this lender between the customer, as well as the dealership, is always and foremost the most efficient of any lender . Such employees like Cody Beeks and Karen Mulryan are always available to help you and your customer navigate the mortgage process.

I deal with Josh most of the time, he is always very nice and understanding, today I spoke with Jacqueline, she was just the same of Josh, it is good to deal with people that understand and nice about it.

21st Mortgage provides superior financing. Cody Beeks is an amazing credit manager, he will do his best to help a person, family obtain a loan for the home they want. Cody has helped Star Homes make every customer's dream of owning a home!! Thank you Cody and 21st Mortgage for all your help!!

Will Stokes is always very professional and helpful!!! He is by far, my most favorite bill collector to talk to I know I can be a pain sometimes so thanks to Will and his team at 21st for putting up with me. Y all Rock!!

My husband and I just completed our purchase through 21st mortgage. Very satisfied with the service. John MacGuirre was our loan officer. He was very nice, Very professional. Always took my calls promptly. Sent emails regularly to keep me updated. My experience has been very good.

i got a few questions about my mortgage pay off.
and i spoke with Bailee.
She made my day.
she is so professional, patient, nice and polite person.
She explained to me step by step what should i do.
I was so happy and my problem was solved .
Thank you.
.

Have had issues in the past with payments being applied as requested. requested payoff balance and received it from Rhiannon within 30 minutes of the request.

Courtney and Lisa rock great customer service fast response. Very pleasant and knowledgeable on my loan queations. Awesome job!!

Kaylee Meade: Efficient and fast service. Thank You. John G.

Worked with Rhiannon Eitutis - she was friendly, helpful and quickly turned around the document I requested within 24 hours.

Paige and Delainey has done nothing but the best for myself and my 3 girls... I am a victim of cdv and my income is tight. They worked hard with me and sympathetic with everything going on. I appreciate everything they have done for me. I thank yall 2 ladies and 21st mortgage keep those ladies on with yall. Thanks Maria and my 3 girls

Thank you both Shaun Phillips and Alex McConnell for your immediate concern to help us in difficult times. We were both shocked how quickly your team was able to make such a compassionate determination. It s a huge relief to know we are able to keep moving forward with our home. I cannot express fully our gratitude other than to just say thank you so much for listening.
Darryl and Deborah Warneke

Davis Blake and Sydney Hunt were very helpful when I told them that I had mailed a payment the 1st of the month and they still hadn t received it 3 weeks later. They were both very much aware and understanding that this was a possibility in this day and time that this could happen. And were very helpful in taking care of this problem for me.

Worst mortgage company. takes 2-3 weeks for online payments to draft, and if the payment does not go through, they will call you two weeks later to inform you that your mortgage is being forwarded to foreclosure processing, unless you western union them money same day. They said they would not accept any form of payment other than western union for the remaining life of the loan, but federal law says they have to accept physical form of payment. If you mail an official check from your bank, they will take it. They said they wouldnt, but they did. They wont work with you on payments at all, foreclosure is the only tool they use. They contact you several weeks after a missed payment, which forces you to pay late fees or get foreclosed. Oh, and their agents are like vipers. They talk down to you, question your ability to provide for your family, and threaten you with eviction and foreclosure, after ONE MISSED PAYMENT. Horrible people working for a horrible company.

I will be refinancing ASAP. Already talking to another lender to meet appraisal and equity requirements for refinancing.

Due to serious health issues in 2019, we did not see any chance of financing a home. Not only was 21st able to provide us with the assistance we needed, our lending agent was with us every step along the way. Kellie Carter is an amazing agent who honestly made us feel like her only client. She answered every question (sometimes the same question because I didn't read the response right the first time, ha!) within minutes of an email. She returned phone calls within the hour. 21st has an amazing policy of providing up-to-date checklists so you know exactly where you are in the process from the moment you submit your application until the day you sign your closing documents. Due to their proactive agent, responsive underwriters, and guided tour to home buying, we went from offer letter (6 of them before we found our home) to closing in 30 days. I cannot speak highly enough of the experience with 21st.

Courtney was very quick in getting me the tax information I needed!! Thank you, Courtney!!

very unprofessional and money hungry company from my opinion. When an manager starts asking personal questions about your finances and recommending you pursue other options because you are 9 days late on a loan BUT they have grace periods of 15 days. That to me is a red flag. Never have I ever had this experience before and yes when the time is right we will be looking for a new lender/mortgage company.

Madeline Wood is an asset to 21st mortgage! I have had some upsetting phone calls with other associated and have to say Madeline has been wonderful. I am now almost fully caught up and happily working with Madeline and my account. Thank you!

I just want to take time out to thank this company for helping me get a loan for my mobile/manufactured home. I started the loan process on July 1st, 2019. The mobile home dealership submitted everything for me. There was a mixup with the park that it was going to but I was approved for a home loan. I'm very pleased with the service and treatment that I received. I want to send a special shout out to Wes Carter my loan officer and his Assistant, Elizabeth Hagle. I liked the way the communicated and they answered my questions. I even got a phone call from Elizabeth to go over everything. I spoke to loan officer, Wes via phone and email. The company also sent me some info in the mail. I'm please with their service and I highly recommend. Thank you 21st Mortgage, Wes Carter, and Elizabeth Hagle!!! A+++++

Great customer service and willing to work with you with positive attitude

Rae from 21st Mortgagee was awesome. She called me back with the info I needed the next morning just like she said she would. I hope I get her every time I call them!

Customer representative sucked. Sounded like he hated his life. Reminded me of the Slug on Monsters Inc.

21st Mortgage Management Team,

I wanted to take this time to thank Kara Loveday for doing an amazing job. I called to ask a few questions about my tax info, and she went above an beyond to make sure I had what I needed. This world needs more people like her, thoughtful and helpful. Thank you Kara

Sergio Martinez CFI

I've had a good experience with 21st. Harvey devastated my community and reduced my opportunity to work to zero for almost two months. Carlos has patiently worked with me and my brother in getting things back to normal.

Supervisor (Corey I think) called when my payment was just due 5 days ago blabbering that I should have paid on or before my due date and not during the grace period and that I was irresponsible not to pay my bills on time.... like really? I could see if I had acquired a late fee and was weeks behinds but FIVE DAYS??? My paperwork even says I have 10 days before it s late. Disrespectful punk. He definitely heard what I had to say before he met mr. click. I will NEVER recommend this company EVER!!

Edit as of 10/14/2020-

My financial counselor, Cailey Boyd, is so very sweet. She takes her time to answer any questions and makes sure that I am fully informed before getting off the phone. Thank you Cailey for redeeming my faith in 21st mortgage. Because of you, I can honestly say I would recommend this company. I guess I just got the bad egg during my first encounter.

Amazing company to work with. Joy Williams was outstanding. She answered all of my question in a timely manner & was very professional. If you have the option of choosing someone to help you with your loan or refinance process, I highly recommend Joy.

I am very pleased by the dedication Avery Grayson has given! He has made sure his customers were very well taken care of! Thank you 21st Mortgage!

(Breanna Marsh)Very positive, polite, professional, and efficient service.

I accidentally made two payments and I needed it to be refunded, Cullen Baggett explained the procedure step by step
I appreciated his cooperation, he was calm, and knowledgeable thank you Mr Baggett.

Really great company was able to get the job done when others couldn't Scott was wonderful yelp this all the way through I would recommend this company

Morgan at 21 Mortgage was great. She helped me process my payment and helped me with any other questions that I had. Morgan was very professional and made sure that she helped me with anything that I needed today.

McKinsey was excellent to talk to. She really was knowledgeable and took care of the issue.

Courtney was very kind and quick with my request
Thank you

At 21st Mortgage they are the Nice's people to work with if you ever need them call and ask for Natalie Medlock she will help

Barbie has always given us the best service. In comparison to other customer service - there us no comparison. I personally feel we are spoiled by such excellent service - no other company in any business compares.

There were some discrepancies with my account and I was very discouraged to talk and proceed with anything dealing with the company. I got accepted, phone call wise, by a young lady name Marissa (EXT 1855) who was more than willing to help me. Very informative, made the attempt to correct the wrongs on my account and explain everything, every step of the way. I appreciate her willingness to help me and hope the incorrect information on my account is dealt with accordingly. Thanks Marissa

Me and my husband was looking to purchase a mobile home, and tried to find someone that would finance the mobile home, it took us a while to find a mortgage company that will finance a mobile home. One day my husband told me that another realtor told him about 21st mortgage, so one night we applied online, and the next 2 days my husband get a email from a gut name John MacGuire, who is by the way very helpful. Mr. John MacGuire help us thru this process hand and foot, every time I sent him an email he replied right back. Needless to say 21st mortgage have made me and my husband dreams come true of purchasing this home so we can start a family and we are greatly to 21st mortgage and we have to really think Mr. John MacGuire for his dedicate work though this process. Mr. John was a great loan officer who always made sure he kept us in the loop of the things we needed to make this process go smooth. THANK YOU 21ST MORTGAGE AND MR. JOHN MacGuire

I am positing this review because Adam Kirby from 21st Mortgage collections HELPED me save my home! I was involved in a motor vehicle accident Oct. 2015 which rendered me disabled.

Before this I had made every payment on time for the last three years. With only one income we started running out of money and bills started falling behind. Admittedly things were starting to seem hopeless. Instead of pushing me into default Adam and 21st Mortgage worked with me to develop a plan to get above water.

Step by step we went over what needed to be done to save the home. 21st mortgage and Adam went further than I have ever seen another lender go, even to the point of charity.

I would definitely recommend 21st Mortgage to anyone who is looking to finance a mobile home. I wish I could give them 6 stars.

Brandon Sharp

Brianna Marsh has been the most polite and helpful person through the transition of buying our home. Always courteous polite and informative. Truly a blessing to work with.

The nice person VALERIE was amazing with me on the phone she answered all my questions respectfully and I only would hope she answer the phone to help me every time

Very friendly. Very informative. Briana was great. Thanks for everything.

Matt and Vicky we're very helpful and understanding with situation. I have been very pleased with this company.

I am so grateful that 21st Mortgage exists. They are the only mobile home mortgage company I found that would do a re-fi with equity out under a reasonable debt-to-income ratio on an older mobile home. After 9 years of waiting to be able to get some major upgrades done to my house, the time has come. Justin Trammell was a wonderful, efficent loan agent and handled all of my multiple questions with swift and patient responses. The process went incredibly smooth overall, and I cannot express how happy I am to be able to move forward with projects on my older mobile home that will increase its value both on the market and within my heart. Just closed on the 30th, and I am super excited!!!

21st has always been great to me willing to work with me if I was in a tight spot and they've always understood if something had to come before them Sam and Bailey in the finance department are always willing to talk with you to find the best solution and help get you on track

21st Mortgage has been my mortgage lender for the past four years. Anytime I have had to turn to customer service I have received five star service. Recently I had a rather complicated issue I had to deal with and was referred to a customer service representative by the name of Kaylee in their HQ. Kaylee provided world class service throughout the long process and truly helped me out of a major problem. I am very grateful for employees like Kaylee who obviously care about their customers.

Jacob Smith and Holly Hatchett are the very best! They are kind and professional and make it happen for our customers! Georgia Alabama Homes thanks you!

Very good people to work with. They answered all of our questions. Their rates were reasonable compared to other companies.

Alex Saul is awesome. 21st mortgage works with you if peoblems come up. But always great service.

Prestin at 21st Mortgage has went far and beyond to help get some issues worked out. He is a great asset to his company and if I need anymore customer assistance, he is the one I will be asking for!!!!

They have been there to help me through my mother's death and the difficulties of hours getting cut to the loss of my job during this pandemic. Great customer service very understanding. Supervisor also made it a point to talk with me on the phone to give me their condolences.

I called to pay on my escrow since it increased. When I was going to pay my mortgage I noticed the representative put the 1k of my escrow towards my MOTGAGE payment. Pretty frustrated considering I have until the 1st to pay my escrow or my mortgage payment wont go down.

** if you call to pay towards your principal make sure to check your online portal. It never fails they charge it as a payment . I always find myself having to call again bcus their mistakes***

Brianna was very professional and very pleasant to speak with thank you awesome job

closed on my home.....payment 14 days past due waiting for the closing to happen ... 10 letters from 21st, phone calls every day ... HARASSED!!!!!!! NO ONE LISTENS no ONE cares!!!! $$$$$$

Better than that ... a 30 day payoff is not good for 30 days because I asm told it takes 21 days to process a check... Why would you badger me daily and then take 21 days to cash a chasers check ... Worthless company .. pray you all go out of business !!!!

FYI 1 star mean HATE IT !!!!

I wrote asking about my escrow account. Received a reply only about my insurance payments, not an answer including information if my taxes were paid or how much they were. I wrote back asking for that information again, and 6 days, still no reply

Horrible customer service! They are nasty,rude & love to try to be in charge. They are a debt collector that true to be a mortgage company, those 2 things don't mix!

Rae Reardon handled our insurance policy changes in a very professional and timely manner!! Thanks Rae!

Very professional, courteous,friendly, caring and helpful! People like her I want to deal with all the time! Awesome experience!!!!!!

Thanks to Valerie, she is always a great help for me, a very kind attention, incredible treatment, I hope in all places they had people like her attending people

Brooke from customer service is been great, eerytime I call she strives to help, paying attention to clients needs. Thank you Brooke!!

If a loan has a grace period of 14 days then loan is not late until that grace grace period is up. This company seems to think that if the payment is not made on the exact due date regardless of the grace period the payment is late. The customer service for the company is laughable at best. Do not be condisending to a customer ever. Do not make a customer feel as though they are completely unintelligent.

I have been going through 21st Mortgage. For a number of years. I think it's an awesome Mortgage Company. The customer service representatives are wonderful and willing to work with you. Robert Rutta is one of the customer service Representatives and is also very helpful. He is always so nice and willing to help you as much as possible.

Very happy with the response from customer service rep Rhiannon. Not so happy with the company overall. There is a reason why I don't answer when they call and it's because I have been treated so hatefully and rudely by loan managers at this company that I refuse to talk to them again. I will not allow someone to walk over me, threaten or abuse me verbally for a late payment when such things aren't always something that can be controlled but that is how this company, or some that work with this company treat their customers. I will not speak to anyone that calls from this company via phone ever again. I will be glad to get away from them and I would never recommend this company for a mortgage company. They are generally rude and hateful and awful to deal with. Rhiannon, however, was great and was quick to get me the information I requested in a timely manner and without any hate or rudeness via email.

Kristina Boyle has been a pleasure to work with. Always accommodating & understanding of our financial situation. There's a reason why I deal w/only her. Because of her, my family is blessed & we remain in our home. There are not enough words to express my gratitude & utmost respect towards this woman. Thank you Kristina Boyle & God Bless.

Working with Melissa Merritt, at 21st Mortgage has been great. She is very professional and amazing customer service. She is an asset to the company.

i called in to get help downloading a money gram app so i could make a payment. spoke with Syndy she was very polite and very professional. she did a great job helping me. and we got my payment posted fast. so thank you 21st mortgage.

Thank you I found kindness, trust I am super grateful.

I received a very professional quote from the non-loan department for manufactured homes insurance. Tiffany was very courteous and helpful. She asked a lot of questions and emailed me a very good quote . I am very pleased with this company.

Jacob Bryant is the best! This guy makes our job so much easier. He is always willing to explain decisions on Credit Apps! He has taught me a ton about financing and always is a great help. Without getting too mushy, You Rock my friend!

Working for 21st as an FC has been a great experience. There is a whole team for training which prepares employees to be good representatives of the company. 21st has an amazing team atmosphere that encourages employees to work together to meet goals.

I called for help and they delivered - just got over the COVID virus and not working because my customer service experience is becoming obsolete - I was able to get November's payment deferred and get back on track - Thanks to Jon and his management - You guys are great !!!!

Couldn't ask for better service representation,Brooke was knowledgeable and courteous...Thanks you Brooke White!

Valerie was so nice and helped me with my payment .she did an awesome job

Have to go along with the rest. Always trying to shove their insurance down your throat at twice the price of what I pay another company. No one is friendly when you have to call them for what ever issue. They keep losing their security certificate for online transactions and your browser won't even let you on their web site sometimes.

Going through 21st Mortgage to purchase my manufactured home was the best decision I made. Even though my home is in a different state - and there were hurdles to overcome - the rep I worked with, John MacGuire, is fantastic and knowledgeable. If I had a question, he had an answer and it was quick. I will definitely recommend.