I might have set my expectations too high. We've v...

I might have set my expectations too high. We've visited the hotel twice before and had an amazing experience in terms of service. Unfortunately our experience wasn't so great this time. The staff watched us struggle with our luggage upon arrival and our air-con wasn't working. Housekeeping gave us a rude awakening on Saturday morning & when we asked her to come back in a few minutes she refused. We waited for clean towels for more than 3hrs despite several calls to the housekeeping dpt and reception. A special thank you to the staff (Bandile "BG" & Trevor) who went an extra mile to ensure our stay was comfortable. Thanks to you we might consider coming back again.