Rebecca Maxfield

Review of 89 Degrees

I don t normally stop at this Starbucks because it...

I don t normally stop at this Starbucks because it s always slow but today it was just so much closer. I felt so bad for the employees, TWO people working (which seems to be normal for this location on a Saturday according to everyone else waiting). One person making ALLLL the drinks and one ringing people up. The ringer stopped ringing to help make drinks. There were AT LEAST 50 people in there. 23 people in LINE and the rest of us waiting. Mobil orders weren t being done, because they just couldn t keep up, clearly not their fault. They were wonderful and apologetic and exhausted, over worked and I m sure they are not getting paid enough for this. Two women who lo I ordered has been waiting longer than me and I waited 35+ minutes. I got there a few minutes after 10 and just got my drink, 10:43. The women that had Mobil ordered left, never getting their order. When I go to the 2 in Waltham, there is always at least 8 people at the drive through on and 6 people at the regular one. This Burlington mall road is just as busy if not business. Not sure who the owner of this one is but they are clearly not doing a good job because this happens every Saturday, (the very few Saturdays I ve stopped here And the other people I talked with here said it s every Saturday and they feel awful for the employees, so this is a continued problem). I got my drink which was NOT what I ordered but didn t have the heart to complain as everyone else was. The owners need to get more involved... if this Is because they can t hire anyone else or people quit (can t blame them), then the owners themselves should be here whenever there isn t enough employees working. Maybe then they would see how horrible they treat their employees. Very poorly run location. I LOVE Starbucks but I won t go to this one again, ever .... and it s sad because my gym is right next door.