Awful. Chose the phone on 7th December and ordered...

Awful. Chose the phone on 7th December and ordered. Didn't mention until after I'd ordered that it wouldn't be here until 17th December. As it's a gift for Xmas, not an issue, but still not here by 19th, so called to see where it was and spent 35 minutes on hold just to get hung up on, to then spend another 48 minutes on hold to then be hung up on. Gift for an Autistic boy, so no exaggeration to say the family Xmas would be ruined if not here, so have been forced to order a full price one direct from Apple with guaranteed next day delivery and cancel this order. Absolute shambles.

Edit; They've responded quicker to my review than they did my phone calls and emails. Still want my money back.