Service is fine, but I have to complain about an e...

Service is fine, but I have to complain about an experience I get a lot. Server was very pleasant but very slow with service. It took well over 10 minutes to be asked for beverages and so we ordered them and food because we didn't know if it was going to remain the same after. Well, it was. He did check once but only if food was okay, afterwards we couldn't find him to get the check for a bunch of minutes. Being overly pleasant doesn't acknowledge an error or delay. Just would like an explanation when it happens and when it happens to not be the servers fault. Was left unsatisfied but full. I had my SO's rest of her burger. Retrain the servers for this and I'll give it 5 stars.