Sydney Hope

Review of [B]SKI'S - The Wrap ★ Redefine...

I'm not typically a one-star reviewer, but the new...

I'm not typically a one-star reviewer, but the new management at B Skis is honestly not worth more.

I used to order B Skis all the time when I first came to Chapel Hill, and for the most part always had good service, but this past year has been much different. I had an experience about a month or two ago where I ordered delivery around lunch time and received a call that they had no delivery drivers and I could either come pick it up or get refunded. I opted for a refund, which I was told would process immediately. Long story short, it ended up taking over a week and I had to go through 3 or 4 different employees. Whatever, it was a one time thing, and I work in the service industry so I get that sometimes things fall through the cracks.

This past week, the exact same thing happened. When the manager offered me a refund, I politely tried to tell him about what had happened before, and who ended up actually being able to refund my money-- I wanted to prevent the same thing from happening again. But I couldn't get a word out. He kept interrupting and talking over me, promising I'd get my money within 24 hours, and basically doing anything he could to get me to shut up. I was frustrated but I figured they were busy. I waited the 24 hours, and nothing. I called my bank to check if the refund was at least processing, and it wasn't. I called back and the manager did the exact same thing to me again. Swore up and down I'd get it back within 24 hours (an additional 24?) and kept talking over me even though I already knew exactly what the issue was, since I had experienced it before. He just outright refused to believe me. Repeat for like 4 more days, add in promises that he'd call the bank and figure out what's going on, and then repeated ignored calls and texts of me just trying to figure out where he was in the process.

Finally, today, I threatened to file a claim with my bank. I got a response somewhat quickly that he was working with the bank and to just hold on. He responded and told me the problem was the EXACT problem that I told him on our FIRST call was the problem I had the last time it happened. Not even an apology. He did say a quick "sorry" in a later text and offered me to get a free wrap sometime, but I quickly responded that had he listened to me, instead of interrupting and talking over me, the first time, that this would not have been a week-long ordeal. No response, no acknowledgement, no apology. This was extremely unprofessional, and extremely poor customer service.

As for the food-- it's fine I guess. Usually soggy by the time it gets to you. My roommate ordered some food once at like 3pm and didn't get it until 2:30am, was forced to screenshot and send texts of her order confirmation to 3 different employees, and ended up with cold food and zero refund or apology. So take that for what you will.

I think it's evident by the other reviews here that something has changed with B Skis, and I definitely won't be eating here again.