Would have given this place a 3 or 4 star rating u...

Would have given this place a 3 or 4 star rating under the previous management. They were distant and sometimes had to be reminded once or twice to do repairs, but 9 times out of 10 they got the job done within 48 hours. Biggest complaint would have been the fact that the gates don't work half of the time, but since it's pretty far north on the outer loop, there's not a lot of foot traffic, and break ins aren't a problem as long as you park away from the entrances.

Then in January or February, management abruptly changed with no warning or announcement. These guys are pretty incompetent. The few good things I will say is that they seem to be doing some much-needed renovations on all the places, and are trying to repave the parking lot. Other than that, they're not great.

They couldn't figure out how to set up the online portal for a few months, and would not accept payment other than a cashier's check or cash. Once the online portal was set up, they couldn't reliably keep it up. Maintenance requests were largely ignored, and even emergencies such as my water going out were left until the next morning. There are no more employees who just work the front desk, so calls are usually unanswered, emails are never replied to, and any time you go into the office you have to wait a while for anyone to even acknowledge you. Furthermore, it's clear that the staff that is there is overwhelmed and don't care much about you.

I never had massive problems with the cleanliness or overall usability of the place. There are perks to this place, but overall it's a mess. Try and find an apartment that spends half as much time on its current residents as it does buying expensive incentives for future residents.