Erica Burnett

Review of Hyatt Regency Greenville

I gave the hotel itself 3 stars. The hotel was bea...

I gave the hotel itself 3 stars. The hotel was beautiful. It was clean and had pretty much everything you needed. I was disappointed in a few things. First off, my internet was in and out. I started watching Netflix and the internet kept throwing me offline, I couldn't even watch it on my cell, because the reception wasn't strong enough. I called the front desk and the response was I don't know I'm sorry. So, no big deal. Then, coming from Miami, I am not used to cold weather, let alone a cold room. My air said 72 and I turned it up to almost 80 degrees and my vent kept pushing out cold air. I called the front desk which sent maintenance. The maintenance man, which was extremely kind started there is no heat in the front rooms facing the atrium, only in the back rooms, so he turned it off. The good thing is they are supposed to be getting it fixed the following week. Last but not least, I am an avid checker in making sure my door is closed, but when I came back from my conference my room door was opened. I always take my important belongings everywhere I go, but I was told that maybe a cleaning person thought it was closed so me being alone, I check my room in and out under the beds in the closets etc. All my belongings were there but totally unacceptable! Like stated earlier, the hotel was great but experience was not too great!