First off I want to state I love this hotel and ha...

First off I want to state I love this hotel and have stayed there over three weeks in the last three years. But because of my experience with the front desk clerk Caroline I am writing this review. I am a Marriott platinum member and have been for the last 14+ years and have spent more then a year of my life at their hotels and never had such a negative experience with any of them. I booked two rooms last week for a business trip for my partner and I to Seattle on my rewards account. I called the hotel in advance ( as I always do when we travel together which is very frequently) to add his name on to the reservation ( in case his flights gets in before me or loses keys that way he can check in without me or obtain keys we also normally take turns paying for each business trip). When he checked in I met him in the lobby he went up to the desk and checked in as normal under my reservation ( I left my wallet in my room and it was also his turn to pay for the trip). We went to our meetings and checked out 5 days later. I noticed on my Marriott rewards account a couple days later that I only received points for one room. I called the hotel today and was transferred to the accounting department. The gentlemen that answered was very polite, I told him the circumstances and he said no problem he would take care of it. Several hours later someone named Caroline called from the hotel. She stated that she was the one that checked him and that she removed my account from the reservation because Joe was the one that used his credit card not me. She had a nasty condescending attitude and was rude beyond belief. She then lied to me and said she told Joe when he checked in that if I didn t use my credit card that she would remove my account. I knew this was a total lie and BS. Obviously if she would have told him that he would have got me in the lobby and I would have simply walked up to my room and grabbed my wallet. I called him anyway and asked and he laughed and said she was full of it and that never happened. I called corporate Marriott customer care and filed a complaint, they credited me the points I was owed an apologized. I would never stay at this hotel again as long as Caroline is working there. She is a liar and probably removed my account from the reservation to boost her own numbers. It s a shame that one bad apple ruins it for this hotel which I love the rooms and bar at. I would be happy to stay here once she is gone.