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For a company that writes on its website: Our dema...

For a company that writes on its website: Our demands on quality and service give you that priceless feeling of carefree freedom, I still have trouble with this statement.
I certainly do not have this experience.
In September 2019 I bought a camper for 49,000.A 3.0l automatic with 23,000 km from 2011. This camper was imported from France. Picked up the camper in November 2019. Driven home and from there drove to Laren. There it would be added to the camper. Arriving on the spot it soon turned out that the battery was broken. Stam knew this. They had also started the camper with an auxiliary battery. But nothing was said about a bad battery.
Then we found out that the rear view camera was broken. There were English sockets in the camper. English gas bottles, gas hose not approved for the Netherlands. Bottom plate front hung loose. It was also told that the camper had had a small overhaul. Oil level, however, was between min and max.
I suspect that the camper has been placed in the showroom from the trailer. Can't prove that. Given all the shortcomings, I can assume this.
It got even worse: After all the adjustments, the mechanic wanted to drive the camper out of the garage. However, the camper no longer wanted to move forward or backward. Error message: automatic gearbox broken. This after 60 km !!!!!!!! Then I called Stam caravans. There I was casually told that I should bring the camper. They did not offer a service to pick up the camper. What do you mean service. I had the camper towed to Elburg at my own expense. There I was told a few days later that the clutch disc was broken. This would be replaced. At the end of the week I was able to pick up the camper again. However, it was more than 2 weeks. If I wanted to pick up the camper on a Saturday because then Ingmar (owner) was there too. I come on Saturday, Ingmar was not there. Quite by accident. We got the key to the camper. However, Camper would not start. Battery empty. Add a car to start things. Camper was stationary. I had put the camper in car 1 and put my foot on the brakes. Suddenly the camper started to shake and make noise. The camper started to crawl. Switched off the ignition quickly. Back inside. It was said there that this was due to the battery. I was done with it. A vending machine should not be allowed to drive itself. I didn't want the camper anymore. Stam caravans was also unwilling to take back the camper. Legal matters NKC thought I had a case, but it could take a long time before I was proven right. And expensive.
Another company had tried to have Stam bought the camper back. He then only wanted to give 37,000. Scandalous. 12,000 less in two months. I then said that Stam could not buy the camper back for so little money and then put it back for sale for 49,000.- Then this man would earn 2x from the camper and me. This was therefore canceled.
The camper has been exchanged for another. Cost me a lot of money and a lot of stress. Why worry-free freedom.
In short: I feel overwhelmed by Stam caravans.

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