Jen

Review of PROGRESS WEST HEALTHCARE CENTE...

I came in to the ER at the insistence of mercy urg...

I came in to the ER at the insistence of mercy urgent care due to two blows to the head. Dr Kent Sutterer did no neurological testing on me (which mercy had done and was what prompted them to send me to Progress West), literally the only time he did anything was check my heart. Ordered a CT and took almost 1.5 hours to tell me the results. Ignored all of my symptoms (dizziness, light/sound sensitivity, mental fog) except for the headache. After 4 hours I was diagnosed with a headache. The doctor and nurses were condescending and disrespectful when I questioned why no neurological testing had been done, and asked, well what did you want to be diagnosed with? I will never return to this ER. Go to Mercy hospital, I wish I had.