Although Hotel property is 6 star, but they are no...

Although Hotel property is 6 star, but they are not able to manage it. Many reason to hate it.
1. First we got a room, where someone else was leaving. Then we waiting for 30mins to get another room.
2. There were two lobby, so we have to wait for trame everytime to get in and get out from the hotel.
3. There are 3 swimming pool but all are small.
4. In the main lobby, staff was fighting amongst themselves.
5. Our tour guide was waiting for us in welcome lobby, but they didn't informed us.
Not worth spending time n money.