After being an airbnb host for 8 years and a guest...

After being an airbnb host for 8 years and a guest for longer, I do not trust airbnb anymore and I advise people to BEWARE of their shady business practices. We stayed in an airbnb in Antibes and it was OK. However, the bed in the main bedroom was broken prior to us arriving. Because the headboard straight up fell when it was touched. We looked at it and it was broken in two places. We told the owner who told us, frankly, that she was going to try and get airbnb to pay for it and thus was going to make a claim through airbnb because she was trying to become airbnb plus and she knew they paid hosts money to cover certain things.

Well, after receiving a claim where she lied to airbnb claiming that we said it was our daughter who broke the bed (we never claimed such a thing), we wrote our reply, which was the truth written above.

I received a message about a week later from airbnb saying they are charging us for the ENTIRE amount of money (nearly $400). I wrote to dispute this and they told me they wouldn't respond to any more messages. The crazy part is that this was a story of "he said, she said". The fact that I know the host lied to airbnb while telling me straight up she wanted airbnb to give her money, even though she gave us a broken bed to begin with, is something airbnb has to just trust me with. But I can only imagine what lies the host told airbnb about us, even though we actually did NOTHING to make the bed break. We simply used it as it's intended purpose. So I can only ascertain that airbnb doesn't care about its guests and tries to placate its hosts. There is no way we should be paying any money, let alone ALL of it. Maybe if they had done a compromise I wouldn't be so irate, even though that would still be unfair, because we were given a broken bed, but at least, for a "he said she said" situation it would make more sense from airbnbs perspective.

How can I possibly trust airbnb again? Any host can just lie that a guest broke something and make the guest pay for it. And airbnb does NOT have your back as a guest. The company is shady in its dispute process.

At the moment I'm staying in a new airbnb that has poor construction for nearly everything. I plugged in my computer, and when I unplugged it, the outlet popped out of the wall. The shower doesn't work properly. What's to stop the host from blaming it on me (the guest) and making me pay for it?

I've realized for the headaches, extra stress and hassle, airbnb just isn't worth it. There are other sites to use. They just lost a longtime customer. Don't trust them.