Marriott lifetime member so I know what is expecte...

Marriott lifetime member so I know what is expected from a Marriott branded hotel and this one falls far short. As stated by other reviews; the smoke permeates the rooms through the HVAC system. Not good for individuals with respiratory issues to begin with! The rooms are in desperate need of repairs and you can get a concerned staff member or one who could care less, depending on which one you encounter in person or by phone. The guest shower in our room flooded the entire bathroom and hallway on day one. The sheets were stained with blood and the handle from one of the bathroom faucets simply fell off when it was turned on. The exterior of the grounds is deceiving as it is immaculate and well kept. In comparison, the rooms are a disaster and need complete remodeling and repairs. I stayed here 4 years ago and it was a much better place than now. I called ahead on this trip to speak to "Ariel" about an upgrade, and she was 15 minutes late to work so she was happy to show me her displeasure during her commute to me over the phone. That was not at all a Marriott type behavior nor any other customer service rep from anywhere else that is successful. When I complained to management, they just asked if there was anything else they could do for me. Anything else? You did nothing to begin with. A very canned response from a script that is NOT appreciated. I've sent all of this to corporate and hopefully they will do something with the place but either way I will never stay at this one again. Hope this helps others avoid the disappointment.