this is my 4th stay here and although I love the r...

this is my 4th stay here and although I love the rooms the place needs help our 1st room the pool was maybe 70 degrees even though the sign says constant 90 degrees on the door, when we complained they said they didn't have any other rooms like ours available and wanted to down grade us, since the amenities in the room is basically what we paid for this was not a good option and decided to keep our room, about an hour after we checked in all of a sudden there was a room available, the second room was less then spotless but the pool was warm and like I said we were there for the room so it was tolerable, so fast forward to dinner we had the latest seating and dinner was included in the pricing, started with a salad that was so wilted i didn't even attempt to eat it when the server came i expressed my concern she took it away did not offer to replace it, my dinner was some sort of surf and turf and i did order it medium rear but the steak was basically raw i mean beat red told the girl about that if they could just basically put it back on the girl for a few more minutes and she told me the cook already left so i said well now what she took it and came back with a new steak that was cooked correctly but it was cold my partner ordered stuffed chicken but only ate the vegetables we asked for a take out box and the girl said i need to ask permission. after another 20 minuets of her cleaning a buffet table that best i could tell had not even been used that day she took her plate and boxed it and left at the front desk so God only knows why they cant let people take out the food they pay for but whatever its a shame this place has the potential to be a very nice location with amazing rooms and it seems like its run down. in short the service was less than optimal, the cleanliness left something to be desired and the food was not up to standards like i said this is my 4 time staying here because we love the rooms but its time to do some up keep all in all i was disappointed with my resent stay and i hope improvements are in the works