I came to this because a friend recommended them t...

I came to this because a friend recommended them to me. I bought two phones. One on 18/05/16 and the other on the 21/05/16.
The first one still hasn't arrived as of today the 30/05/16 and on the package tracker it says it is in Israel while I live in Ireland. If I knew it was coming it would be fine but the second phone arrived today and still no sign of the first.
I have found the customer support very poor. I have rang numerous times and got no answer. Any email I have got back is just an formed response not answering my question.
I don't even know if I will receive my phone.