Alicia Klinefelter

Review of Beverton Honda

I brought my car in for a diagnostics test (it was...

I brought my car in for a diagnostics test (it was shaking at high speeds). The work completed by the technicians was thorough and as expected. After the diagnostics tests, I received a call asking whether I would OK the service work to fix the issue, I told the service department I would only okay it for that day *if I could get the car back that day*. I was told that would be the case and I would receive a call. I never received a call that day, and called back in the evening, was told the service department was closed and there was nothing they could do for me. This was Saturday night and they were closed Sunday. This disrupted my commute to work on Monday quite a bit and I had to make alternative arrangements. When I mentioned the issue to the service person on Saturday and Monday, they didn't even apologize, let alone try to help. It was a shocking lack of accountability. The technicians did a fine job, but for the service and accountability alone, I will be driving to Wilsonville's Honda in the future.