I just called today with an emergency service call...

I just called today with an emergency service call at 3:16 pm and was told I would be put on the list for service today. I called back at 4:57 pm and was told my emergency would have to wait until 8:00 am Monday morning. So much for having 24/7 service. I called back and canceled the 8:00 am service call for tomorrow because that will nor help me today.