First time coming to this location since key lime ...

First time coming to this location since key lime cove closed and great wolf renovated the original resort Really liked the addition added to the pool. The prices for additional activities were fairly priced. What really made this a 5 star review was the staff. EVERYONE was friendly and helpful. All staff were knowledgeable and informative. The type of customer service that is implemented here is genuine kindness not a sterilized fake smile as they recite their policy. One of my kids tried the multi level challenge were you are connected to a cable. We didn't think he would complete the whole thing but the staff encouraged us to let him try it anyway. If he couldn't finish they would refund the money which they did. Another example, a woman cleaning the windows giving you a pleasant "are enjoying your stay?" An employee that was training a new hire, noticed us attempting to get our kids to smile, and made a bunch of silly faces to get then smiling.