V

Valerio Primogeri

3 years ago

Value for money in the norm.

Value for money in the norm.
Positive reports:
-Italian animation of EDEN very friendly and helpful. Although not all customers were with eden, the entertainers proved to be simply fantastic. A warm greeting to Saro (bring him some mortadella ), Camilla, Megan, Francesca, Giulia and all the others.

- very good international catering. It boasts the presence of an excellent Italian chef (Alfredo).

- The structure is well organized for families and couples.

Negative reports:

- rooms in fair condition.
Very worn and not well maintained.
Presence of brackish and mold in the bathrooms.

-cleaning practically carried out only apparently and in a rough way.
Dust from furniture and floors is never removed. Only sheets and towels are replaced daily.

- I think the SPA is the weakest point of the resort, since the staff who deal with reservations insist on selling packages, making customers almost uncomfortable, who often feel forced to purchase the services. The spa managers are very serious and helpful unlike the employees. Unfortunately, I witnessed a scene in which the employees of the spa during the massage of the clients stole 100 from the client's wallet.
The managers tried to remedy this by giving away two body creams and a free massage. So unfortunately there is a lack of reliability in employees.

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