Do not ever sign a contract with this company. If...

Do not ever sign a contract with this company. If I could give them a zero star rating I would. We signed up for security service with them. When we moved a few miles down the road we had the guys out to move equipment to the new house the installers told us that the transfer paperwork was a continuation of our old contract and it would not restart the terms. When we tried to cancel service at the end of 2 years we were told it did, in fact, renew us for a 2-year contract. We tried multiple times to cancel and were told astronomical fees and equipment costs. Eventually, we got sick of the monthly charges and negotiated a buy out price. Vivint continued our monthly billing for 3 months after we paid the buyout. I have now been on hold with them for 23 minutes trying to get our money back. Worst customer service I have ever seen. And I'm still on hold...
After an exhausting 44-minute phone call we were told they will not refund us for the first charge that came out after we canceled. They would refund the last two months. However, the refund would not be for the full amount. We were wrongly billed $75.77 each month and they would only refund $69.99 for each month. The billing representative could not give us a straight answer as to why we would not get a full refund for the amount of money they gave us. Completely fraudulent company. DO NOT EVER SIGN A CONTRACT WITH THEM. THEY ARE CROOKS.