My wife, 3 young boys and I absolutely love spendi...

My wife, 3 young boys and I absolutely love spending time at places like Chessington. We stayed before in the hotel and had a great time so we decided to come back a month or so ago. It wasn't the greatest of experiences to be honest... We arrived around Midday and spent the afternoon in the park. Unfortunately whilst waiting in the queue for the Gruffolo ride, after about 20 minutes we were told the ride had broken down. We were then told to try again later. A similar thing happened on the log flume, again after around 20-30 minutes, we were told the ride was closed due to the wind. After this the laser ride was closed also! We then checked into the hotel, we tried to book the swimming pool but was told it was booked until the next morning. We booked for the all you can eat buffet and this was awful. For adults you could either have a roast dinner or a curry.... Not the biggest selection of food! Then the ice cream machine was broken so the boys couldn't have any! We made a complaint and got half the money back for the food and we were told to go to the customer service centre in the park the next day to pick up some fast track tickets.... This was great, but we had to queue for 40 minutes to get these!! Overall, after paying a lot of money for this trip, it was shockingly bad to say the least. Very disappointing and we won't be going back.