Andrew Westley

Review of City Chevrolet

UPDATE: After leaving this and the Yelp review, I ...

UPDATE: After leaving this and the Yelp review, I personally spoke with Cam Stewart, the general manager of the dealership. He was understanding of the problem and led me to believe that he would look into working with me towards the purchase of a newer used vehicle. I explained how I'm not the richest person, and my limited but firm terms, and he was willing to find a vehicle on the wholesale market to satisfy my terms and desires. Immediately after speaking with him the first time, it was clear he had NO desire to work with me, and made zero attempts to work with me further. Just like every other time, I had to make the first contact by texting or calling him first. On a whim, I went to another local dealership, and they gave me a SMOKING deal on a used car, without me ever telling them about the City Chevrolet story. Get in touch with me if you want their contact information. City Chevrolet WILL disappoint you if you aren't there to plunk down $50,000 dollars or more. It's absurd that they don't try harder, because there are other, better Chevrolet dealerships within thirty minutes of these guys.

Original review below:

City Chevrolet fumbled my service appointments, broke my door handle due to negligence, then lost my car while it was on their service lot. I'll keep this brief, but you can head over to their Facebook page to read my in-depth reviews about what happened.

How can you like this dealership? Walk in with big money for a new car. How do you get a terrible experience? Literally anything else. If you go through all the social media reviews of this dealership, the people who left a good rating/review are the ones who walked in with $50,000 for a new truck, or $100,000 for a new Corvette. Anyone who came in for a cheap car or service probably got screwed over in some way, and at minimum left the lot feeling slimy. Don't take my word for it, check out all the Yelp reviews, Google reviews, Facebook reviews, etc.

This is a dealership where the people at the bottom are the nice people who care about the customers. Their management and sales staff, however, only cares about the money you bring. They genuinely do not care about customer service or experience unless you bring good car-buying money. Caveat emptor.