I initially went to the address on the website (Ha...

I initially went to the address on the website (Hainault) because I thought I could purchase a phone there, to my surprised I couldn't as it was the office that was there.
It should be clearly stated on your website if the only address on it is not the place of business, especially when the phone line is disabled.

I spoke to one of the staff members and he told me I can only buy it online. Gutted but still motivated I ordered a phone from this company, 3 weeks down the line and still no phone has been sent or received.

The company's phone lines do not work and it seems they are reluctant to reply to emails, as on 2 occasions when I sent an email I received a reply 2 days later and the 3rd email was ignored. In one of the emails they asked for me to allow an extra 4 working days for it to be dispatched.
4 working days has come and gone.

Its gotten to the point were I feel this company is fraudulent. They haven't even told me the reason for the delay. I have even asked for a refund after 15 days and by the looks of it, it seems they don't even want to give me my money back.

Quick mobile fix need to fix up every Aspect of their business, there's no way I can recommend you to anyone , not even my enemy.