Grant Kemp Review of Odeon Cinemas (Swiss Cottage, ...
I really find it sad that I have to write this rev...
I really find it sad that I have to write this review about a cinema that has gone so far downhill but it's better to share that hopefully they will fix it one day.
This is a shoddy badly run cinema with extremely poor management and dire customer services . I would strongly avoid this place as they can t seem to do the basics right.
Their management don't know how to deal with customers and treat customer like criminals instead of guests if they complain about poor service.
This cinema claims to be an Imax, however don't confuse it with the Imax in central london. These digital Imax branded screens ( called by some on the internet as Limax) don't offer the same 70mm breathtaking images.
The cinema would be great if wasn't for rude and poor management staff that just don't seem to care. It's toxic culture really doesnt create a great atmosphere to go enjoy a film with the family.
With so many amazing alternative cinemas in the area - there is a lot better options for your nights out.
I would love to see them improve but frankly it s shocking to see how their customers are treated.
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