Baba Galle

Review of Hyatt Palm Springs

If there was a 0-star rating I would have chosen i...

If there was a 0-star rating I would have chosen it. I checked into this property on 11/09/19 for an annual conference for three days, the conditions and service were so poor I had to check out after two. Brent, the gentleman who checked me was very cordial, however everything went downhill after I checked in starting with a dirty hallway leading to my room for two straight days.
I had a leaking faucet for the whole time, the room wasn t clean, there were feces on the ceiling of the bathroom, the tv wasn t working for a whole day.
On day two, I went down to the receptionist s desk to report this, a very apologetic gentleman from maintenance was able to resolve the issue with the tv but not the leaking faucet. On that occasion and another I asked the receptionist to speak to a manager, which was simply acknowledged but not followed through.
At checkout I requested a call from the GM to discuss my poor experience leading to an early checkout, I was assured I would get one. The hope was to discuss my poor experience so I didn t have to share it online but it s been 4 days and no such call.
Do not consider this place on your future travels.