We arrived at the Versace hotel at 7.30am after tr...

We arrived at the Versace hotel at 7.30am after traveling 27hrs from London. We explained this on arrival and was told our room has been cleaned and will be ready momentarily, the receptionist said to have a coffee and then come back. We arrive back and the room wasn t ready. We ended waiting 3 hours in reception for our room. We were exhausted from our travels from London and this wasn t what we needed. 27 hours traveling was enough but we had to wait another 3 hours in Reception. The waiting around just made us more tired. We finally got into our room and was so disgusted in how filthy and dirty the room were. The room stunk off cigarettes smoke.. We never complained as we just needed to sleep. I won t explain the filth to you as I took photos and will attached them to my review I m sure you will be as shocked as we were. I m shocked and saddened at what we paid for and it wasn t what we had hoped for. We traveled all this way for a holiday and was left utterly saddened. They money they charge is NOT worth it and the lack of customer services is the worst I have come across, It took them 4 months to reply to my complaint. After 4/5months they gave me a refund, The refunded me back to a giftcard I used and the giftcard had since expired which mean't I lost the money, So ended up with no refund. and still out of pocket