Great for little ones but best to visit off peak t...

Great for little ones but best to visit off peak to avoid queues. They could improve queues by sorting out the next set of people to get on the rides instead having one person operate the ride and waiting for people to get off before letting anyone else on. They do this at other parks including Alton towers. Some of the rides need modernising and some of the staff clearly don't want to be there which doesn't come across so much at alton towers. Although a young lady called Laura quickly dealt with some feral kids that were too big for the bouncy castle in the soft play (which needs some lighting BTW). Well done Laura!

Hotel was mixed experience with not getting our wristbands to enter the park early or car park ticket to exit park. Also witnessed a family who travelled all the way from canada to see the gruffalo but missed their first night in hotel because of travel problems and were told they would still be charged for the Gruffalo room but weren't allowed to check in until 3pm which is disgusting. The cancellation waiver is a waste of money as it states you need to give 48 hours notice.

We initially booked the temple restaurant but this got switched to zafari restaurant but the food was better than I expected and overall hotel is very good. Savanna splash is great for toddlers but make sure you book a slot before heading to the park. They keep the numbers low which is great!

One other noticeable thing there is no management visible in the park and perhaps they should get on the frontline and interact with guests.

On the two occasions we've been in last 6 months they never open the park at 9am.

Kids wanted to stay another night so it's a 4 star