A not so child friendly resort in surrey in terms ...

A not so child friendly resort in surrey in terms of the staff behaviour. I have been to this place with my children and visiting friends at various occasions and seasons. So many adventures and fun activities for children and adults are available here. Though there were past incidents reported from this place including child falling off the kids overhead walks, they now seem to have prudent security arrangements in place to protect children from falls and injuries. Staff seem to have not been trained adequately to deal with customers in a polite and child friendly manner. Their online and offline communication system are not perfect especially when they communicate with customers regarding other events held there during normal seasons. Once when I took my children there for a visit the staff stopped us at the gate saying you can t enter as another event was taking place inside for pre-booked visitors, though we had an annual pass. Only then and there at the gate we were informed that annual pass does not entitle customers to visit there any time you want to, and there were conditions for entry. We were turned away even after repeated requests, as we went there with children excited to have fun there. Children were disappointed though they had annual pass. And the way staff dealt with us was not appropriate of those of a children s centre.

Chessington is otherwise a nice place for children and family fun. Great car parking facility and hotel stay. Apt for a full day enjoyment and a night s stay.