Alexandria Washington

Review of City Chevrolet

Service personnel always smiling and nice but I sw...

Service personnel always smiling and nice but I swear car repair is a rip off!!!! How you going to charge 100.00 to just diagnose the car and NOT add that amount to repair bill if I choose to get it fixed!!!!! Or can afford to get it fixed to your already inflated repair costs that are standard with dealership repairs. #citychevrolet.
UPDATE: So today I get a call from TRAVIS BOONE the Service Manager at Dealership. He apologized for the mistake of service technician that stated that diagnostic test was NOT to be included in the pricing of the service repair. It turns out that IS included. He asked my side of the story and was sincerely interested in what I had to say after seeing my FB and their Page reviews I posted after this incident. I explained that I fixed the car myself with their $60 part and it took me,a car novice just 45 minutes to do it. So $50O was just over the top. Now I know dealership repairs are usually higher and I expected that... because I needed them to do it right since no one else could definitively tell me what the codes were. But that price was WAY overboard. So again he apologized. And guess what guys.... refunded me the 93 for their error. Now that is what I call being interested in the satisfaction and reviews of your customers. He saw that I bought my car there in the past and wanted me to keep my service there. Thanks City Chevrolet for making me feel valued.