Ryan Baylon

Review of Custom Air Conditioning and He...

First of all, I am VERY surprised that Custom Air ...

First of all, I am VERY surprised that Custom Air got this high of a review with all of these people. I am very unhappy with these people. I was tricked and they played me for fool only because they knew I had the money to pay for their services. In addition to that, my AC went down for the 2nd time in its 3 year full operational use. They installed LEMON of a Trane unit and Custom Air benefited highly from their ungodly labor rates.

My most recent repair happened about 3 weeks ago while I was in the process of moving out of my property. There was a water leak out of the ac unit in the basement and of course I had to get CA to come in so I could close on the house. Diagnosis was a frozen evaporator on a 3 year old unit! The tech that did the Diagnosis, Josh, told me fairly nicely that it would cost $410 to replace the evaporator. I was very pissed knowing that about 13 months prior to this issue, I had another part fail that caused freon to leak as well. Josh showed me his paperwork and told me $410 was the for sure cost to do the repair in and out since the part was still under warranty. The next day, Randy from the quotes office calls me and informs me that the part is available and that it would cost $655. I was livid at this point. The tech told me to my face $410. And since I was in the middle of moving, I forgot to ask Josh to write down his quote of $410. Randy was going to check with Josh and called me back; between the two of them, they teamed up on me and basically
LIED to me over the phone. This very same day, I mentioned this issue to one of the guys helping me move and he heard for sure that the quote Josh gave me was $410. Mover guy is my witness. I could sue Custom Air for all I know. But I had to move on and do the goodwill with the new owners and get the system repaired.

And of course, once the part was replaced, I wanted to see true evidence of the leak. After asking the guy that replaced the part, all I could do was assume and trust their judgment that that was truly the issue. HOW CAN I BE FOR SURE THAT WAS THE ISSUE CAUSE OF THE PROBLEM IF YOU COULDNT SHOW ME EVIDENCE?!

With all that said, I loved that house I lived in but I HATED that Trane system and it was VERY UNFORTUNATE that the people installed it were from this corrupt company called Custom Air Heating and Cooling!