Wanted to share a quick example of the systemic pr...

Wanted to share a quick example of the systemic problem at Caesars Palace. My son and I are in town for his birthday, went to check in, and was told my room is not ready, but I could pay a $45 and I could check in some time before 4:00 PM!!! Are you kidding me? If I don't pay they will just let my room sit there even if it is ready. Additionally I will still be charged the $45 fee even if my room isn't ready until 3:59.

Not only will I never stay here again, but I will tell everyone that I have ever met and will ever meet not to stay here. I will also direct my conference team to remove all of Caesars Entertainment properties from further consideration. Really, really customer experience.