I hesitated in choosing exceptional (only) because...

I hesitated in choosing exceptional (only) because of an incident while the gent was preparing to pull my car into the service bay for service. As I'm finishing up the check-in process with Jason (who was outstanding!), I see a gent with a collection of keys dangling from his belt prepare to enter/ drive car to bay. I said "Young man, please remove your keys before getting in my car." He was professional about it, but I shouldn't have been in that position to begin with. Keys would definitely have damaged leather seating surfaces.