Bart Jot

Review of Century Plaza Hotel

One star for good staff and one star for their res...

One star for good staff and one star for their restaurant. If I was to rate their staff and restaurant, they would be getting 5 stars. The staff is really nice and helpful, the lobby and the restaurant look really neat and the food is great, including awesome service. But that's about it. You enter the lobby and you have the impression of a nice hotel. As soon as you go up to your room the entire impression turns 180 degrees. Seriously, I've seen much better affordable housing for recovering people than this hotel for $200 a night. Their rooms haven't been renovated since at least 90s. As soon as you enter their upper floors, you have the impression it's a cheap motel. Yes, it's literally that bad. The walls are scratched and with dents, paint is coming off, their kitchen appliances... You remember your old kitchen appliances from 90s that you recycled, hoping it would be a good deed for the environment? Good news, it ended up here and it's still working! Isn't that a great green initative? The washroom fan is louder than the jet engine during the take off. Their toilet seats have a great yellow perimeter around it. The windows are so well soundproofed that you'll end up waking up thinking you somehow fell asleep at the curbside of the Vancouver's downtown busy street. I can't even imagine how bad it must be during a cold winter. The carpet is so old and filthy that my wife reminded me every hour not to walk on it barefoot. The toilet flush stopped working TWICE in one day. Yes, twice. For the first time one guy came to fix it. He didn't say a word and left but at least he left it working for the next two flushes (prepaid top up required if you want more?). For the second time the janitor came to my room informing me the previous guy sucks and that he didn't know what he was doing. But he fixed it for my stay, thank you. I'm not overexagerating, safe yourself your time, money and the embarrassment when you wife sees the room you booked for your precious money. There are hotels around this one that are not that much more but they offer a 100000x better rooms. It's mind blowing how a downtown hotel can leave their guest rooms in such a bad condition. The pictures don't show even half of what's really there. I have an impression the owners just gave up on the hotel hoping it would be bought by a developer to build another new downtown tower.