Sylvia Kinnebrew

Review of Preferred Care Partners

I've been with Preferred Care Partners since 2013 ...

I've been with Preferred Care Partners since 2013 when I lived in Broward County & Now in Miami-Dade County I don't know where the ball have dropped but the Service has gone down and they really don't seem to care. I really rely on Transportation to & from my Dr's Appointments and these Companies whom they Contract with Blatantly Lie and say that they picked you up or Called you and got No answer, so in the meantime you stuck with No transportation to your Appointment. This is Unacceptable!!! We are the Members whom you rely on for your Salaries without us you wouldn't have a business. I've noticed here in Miami that alot of the Drivers are Spanish and that's not a problem until the favoritism starts to come into the situation. I've shared a ride with a few passenger's that seems to feel the same way as I that Spanish people get picked in a timely manner as a pose to Non Spanish people. There is alot of this going on and it's IN YOUR FACE. I was told today after my Transportation service refused to send me another car because they Blatantly lied about my pick up & then the Supervisor at Preferred Care basically told me that he would be sorry to lose my Business if need be the case....But no other transportation could be sent to me for my Pain management Appt. That spoke VOLUMES of how much pride they take in Customer Service. This was a Company which I have recommended dozens of people to Sign on to and I will also be informing them to feel free to make Changes during this Open Enrollment period for 2020. Once was my Favorite but Preferred Care Partners y'all need to do a Major shakeup on Customer Service Skills and getting better Transportation Service. Lyft is great! Gold Transport is great! Ken is great with Transportation Department for United Healthcare of South Fl. These folks will really Pick the Members up and Return them home without False claims. This Message was written Respectfully by Viola Kinnebrew a Preferred Care Partners Member since 2013