They focus on sales and will promise services and ...

They focus on sales and will promise services and features to get you to sign up. Once the sale is complete and you begin using and learning the equipment and realize you cannot do certain things that you specifically asked for prior to signing a contract then you quickly realize customer service is non existent. I have called and emailed customer service numerous times over a 6 week period with no response (when you call all they do is submit a ticket once they try to trouble shoot over the phone). After several tickets and many emails to the rep I was dealing with (I tried to work with one person to avoid repeating myself 10times) - Vivint ignored my emails and ignored my messages to have management call me back.
I have never been treated this poorly from any company and I completely regret leaving guardian after 11 years. Vivint made promises to earn my business but they have not held true to their promises and will not respond to emails or calls.
Be careful if you decide to do business with them, they will make things sound great but not be there if you need help.